Eric Miranda
Houston,TX
Overview
10
10
years of professional experience
Work History
Dog Daycare Supervisor
Camp Run-a-mutt
12.2017 - Current
- Gave animals proper attention to promote secure environment in owner's absence.
- Communicated professionally with pet owners via phone, email, and text.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Reviewed documentation such as invoices for accuracy and compliance.
- Completed cash and credit card transactions accurately using POS software.
Sales Associate
GameStop
11.2023 - 10.2025
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Pet Care and Sales Associate
PetSmart
09.2015 - 11.2017
- Responsible for small animal like reptiles,fish,birds and rodents, changing their bedding, terrarium, keeping up with the water in the aquarium.
- Feeding the animals their diet and making sure they have water. Also keep up with the small animals health when sick, like give them medication and writing down their progress.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Diploma -
High School For Law And Justice
Houston, TXSkills
- Facility Maintenance
- Animal Nutrition
- Record keeping
- Animal Care
- Staff Management
- Customer Service
- Cleanliness and sanitation
- Time management proficiency
- Money handling
- Merchandise restocking
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Sales Associate
GameStop
11.2023 - 10.2025
Dog Daycare Supervisor
Camp Run-a-mutt
12.2017 - Current
Pet Care and Sales Associate
PetSmart
09.2015 - 11.2017
Diploma -
High School For Law And Justice