Amanda Corbin
Bealeton,VA
Summary
Results-driven Vendor Manager with a proven track record in vendor performance management, strategic negotiation, and cost analysis. Expertise in enhancing supplier accountability and streamlining procurement processes.
Overview
26
26
years of professional experience
Work History
Vendor Manager
National Vendor Management Services
Manassas, VA
01.2020 - 12.2026
- Developed vendor performance assessment criteria to enhance supplier accountability and service quality.
- Negotiated contracts with key vendors to optimize pricing structures and improve service delivery terms.
- Implemented vendor management software to streamline onboarding processes and maintain accurate documentation.
- Analyzed vendor data to identify trends, drive cost savings, and support strategic sourcing initiatives.
- Established performance metrics and conducted regular reviews to ensure compliance with service level agreements.
- Mentored junior team members on best practices in vendor relationship management and conflict resolution strategies.
- Collaborated cross-functionally with procurement, finance, and operations teams to align vendor strategies with organizational goals.
- Led initiatives for process improvements that enhanced efficiency in vendor selection and evaluation procedures.
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Streamlined procurement processes for increased efficiency in sourcing, negotiating, and contracting with vendors.
- Enhanced supplier performance by rigorously evaluating and communicating expectations.
- Implemented vendor management system to track performance and compliance, ensuring alignment with company standards.
- Established clear performance metrics for vendors, enabling data-driven decision-making during supplier evaluations and negotiations.
- Achieved cost savings by consolidating purchases and leveraging scale.
- Championed vendor management best practices across the organization, promoting a culture of collaboration between internal teams and external partners for mutual success.
- Reduced procurement lead times by establishing strong partnerships with key suppliers.
- Achieved strategic objectives by aligning vendor capabilities with company goals.
- Enhanced team decision-making with comprehensive vendor performance reports and analysis.
- Supported the organization''s strategic goals by identifying and onboarding suppliers with innovative solutions and services that aligned with company objectives.
- Strengthened negotiating position by conducting in-depth cost and market analysis.
- Maintained up-to-date knowledge of market trends to inform strategic purchasing decisions.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Call Cent Foreclosure Supervisor
Synergy Law
Manassas, VA
08.2012 - 01.2017
- Oversaw daily operations and workflow management within legal teams.
- Mentored junior staff, enhancing team performance and knowledge retention.
- Implemented process improvements, increasing efficiency in case management systems.
- Coordinated communication between clients and legal professionals to ensure clarity and responsiveness.
- Developed training materials for new hires, streamlining onboarding processes.
- Evaluated team performance metrics, driving accountability and continuous improvement initiatives.
- Facilitated regular meetings to align team objectives with organizational goals.
- Managed resource allocation effectively, optimizing workload distribution among staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Call Center Manager
First Principal Mortgage
Woodbridge, VA
04.2007 - 06.2010
- Led daily operations to ensure adherence to service standards and customer satisfaction.
- Developed and implemented training programs for new staff, enhancing team performance.
- Analyzed call center metrics to identify trends and improve operational efficiency.
- Collaborated with cross-functional teams to streamline processes and reduce response times.
- Mentored team leaders, fostering professional development and leadership skills within the department.
- Resolved escalated customer issues, maintaining strong client relationships and loyalty retention strategies.
- Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
- Established and oversaw performance targets for call center associates.
- Increased sales conversion rates by implementing targeted cross-selling and upselling techniques for agents to utilize during calls.
- Created a supportive work environment that encouraged open communication, fostering a strong sense of teamwork among agents.
- Streamlined call center operations for increased efficiency through optimizing scheduling, staffing, and performance tracking processes.
- Developed quality employees within call center to take over leadership positions.
- Created clear and effective policies governing all aspects of employee work and interaction with customers.
- Determined quality assurance benchmarks and set standards for improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Launched quality assurance practices for each phase of development
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Post Closer
Stonewall Title & Escrow
Manassas, VA
01.2004 - 02.2006
- Reviewed closing documents for compliance and accuracy before final approval.
- Coordinated with lenders, agents, and clients to facilitate smooth closing processes.
- Managed post-closing tasks including document recording and distribution.
- Trained new team members on closing procedures and company policies.
- Implemented process improvements to enhance efficiency in document handling.
- Ensured timely resolution of discrepancies in title and escrow accounts.
- Maintained organized records for all closed transactions in compliance with regulations.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Banquet Manager
Holiday Inn
Manassas, VA
08.2000 - 03.2003
- Managed banquet operations, ensuring seamless execution of events and high guest satisfaction.
- Supervised staff during events, fostering teamwork and maintaining service standards.
- Coordinated logistics for catering services, including menu planning and equipment setup.
- Developed training programs for new hires, enhancing service quality and operational efficiency.
- Implemented inventory management systems to optimize resource allocation and reduce waste.
- Maintained compliance with health and safety regulations, ensuring secure environment for guests and staff.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
Education
High School Diploma -
Stonewall HighSchool
Manassas, VASkills
- Vendor evaluation
- Strategic negotiation
- Relationship management
- Vendor relationships
- Vendor negotiations
- Cost analysis
- Budget management
- Forecasting
- Pricing strategies
- Category growth
- Vendor performance management
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Planning and prioritization
- Relationship building
- Team coordination
- Microsoft office
- Training and orientation
- Team building
- Data entry
- Self motivation
- Records and database management
- Conflict resolution
- Scheduling and calendar management
- Goal setting
- Professionalism
- Office coordination
- Document review
- Strategic planning
- Staff training
- Workflow management
- Time management abilities
Timeline
Vendor Manager
National Vendor Management Services
01.2020 - 12.2026
Call Cent Foreclosure Supervisor
Synergy Law
08.2012 - 01.2017
Call Center Manager
First Principal Mortgage
04.2007 - 06.2010
Post Closer
Stonewall Title & Escrow
01.2004 - 02.2006
Banquet Manager
Holiday Inn
08.2000 - 03.2003
High School Diploma -
Stonewall HighSchool