Monique Ramsey

-Manage vendor communications, ensuring timely and professional responses to all inquiries.

- Oversee a team of 209+ staff, coordinating daily operations to ensure compliance and efficiency.

- Handle month-end financial reporting, including performance metrics, budget analysis, and collections.

- Streamline the SmartProp process to enhance operational efficiency and reduce turnaround time.

- Implement strategic vendor management processes to enhance service delivery and cost efficiency.

- Coordinate with county offices for online accounts and procurement of documents, ensuring timely access to required records.

- Manage billing account maintenance, including invoicing, reconciliation, and collections to maintain financial health and minimize delinquencies.

- Develop replenishment strategies for accounts, maintaining optimal funding levels and avoiding interruptions in service.

- Collaborate with internal departments to streamline communication and resolve escalated issues.

- Develop and maintain strong relationships with vendors, monitoring performance and compliance.

- Coordinate pricing adjustments and negotiations for increased volume in specific counties.

• Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
• Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
• Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
• Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.

• Managed accurate and timely processing of over Number invoices per month.
• Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.
• Reviewed monthly expense reports for accuracy, identifying opportunities for cost savings and efficiencies.
• Closely monitored accounts to post timely payments and resolve billing discrepancies.