Amanda Corman
18441 Gaylord ,MI
Summary
Dynamic Customer Service Representative with extensive experience at Cabinet Works Group, adept at resolving complex inquiries and enhancing customer loyalty. Skilled in problem resolution and active listening, I effectively managed high-stress situations, leading to improved service delivery and operational efficiency. Proven track record in training staff and implementing feedback mechanisms for continuous improvement.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Cabinet Works Group
Livonia, MI
08.2024 - Current
- Resolved customer inquiries promptly and effectively through various communication channels.
- Assisted in processing orders and managing inventory levels accurately.
- Collaborated with team members to enhance service delivery and operational efficiency.
- Maintained detailed records of customer interactions to improve follow-up processes.
- Trained new staff on customer service protocols and company policies for consistency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Worked both remote and in office.
- Handled chat, phones, and emails.
Customer Service Representative
Wright and Filippis
Livonia, MI
06.2014 - 07.2024
- Identified recurring issues and suggested improvements to management for resolution.
- Implemented feedback mechanisms to gather customer insights for service enhancement.
- Ensured compliance with company standards while addressing customer concerns professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Verified insurance and handled medical records from Doctors.
- Resolved customer inquiries through various communication channels, ensuring prompt and effective service.
- Assisted in training new hires on company policies and customer service best practices.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Customer Service Representative
Toys R Us
Livonia, MI
01.2008 - 01.2014
- Collaborated with team members to enhance customer satisfaction and streamline support processes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Maintained organized checkout areas, enhancing customer flow and operational efficiency.
- Assisted in training new team members on POS systems and customer service best practices.
- Conducted daily reconciliations of cash drawers to ensure balance and accuracy.
- Increased accuracy in counting cash with diligent attention to detail and thorough verification processes.
- Reduced discrepancies by routinely balancing the cash register at the end of each shift.
- Implemented loss prevention strategies through meticulous monitoring of suspicious activity near the cash counter area.
Education
High School Diploma -
Schoolcraft College
Livonia, MISkills
- Customer service
- Active listening
- Problem resolution
- Call center experience
- Complaint handling
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Call management
- Administrative support
Timeline
Customer Service Representative
Cabinet Works Group
08.2024 - Current
Customer Service Representative
Wright and Filippis
06.2014 - 07.2024
Customer Service Representative
Toys R Us
01.2008 - 01.2014
High School Diploma -
Schoolcraft College