Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amanda Cortez

Dothan,AL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every patient a positive experience. I have 5 years of customer service experience, 2 years working with Girl Scouts of America organizing afterschool programs for low income areas.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Pacific Pulmonary
Bakersfield, CA
08.2006 - 07.2007
  • Performed administrative tasks such as filing paperwork,made copies for medical insurance purposes, updating patient information, and generating reports.
  • Resolved customer complaints promptly and efficiently.
  • Assisted patients with product selection, ordering, billing, returns, exchanges and technical support.

Customer Service Representative

ACS Services
Bakersfield, CA
01.2003 - 07.2006
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

Certificate of Competion - Business Administration

Santa Barbara Business College - Bakersfield
Bakersfield, CA
10-2000

General Studies

Mcfarland High School
Mcfarland, CA
06-1993

Some College (No Degree) - General Studies

Bakersfield College
Bakersfield, CA

Skills

  • Inbound and Outbound Calling
  • Paperwork Processing
  • Multi-Task Management
  • Problem Resolution
  • Customer Service
  • Professional telephone demeanor
  • Active Listening
  • Team Player
  • Detail Oriented
  • Some Excel & Microsoft

References

References available upon request.

Timeline

Customer Service Representative

Pacific Pulmonary
08.2006 - 07.2007

Customer Service Representative

ACS Services
01.2003 - 07.2006

Certificate of Competion - Business Administration

Santa Barbara Business College - Bakersfield

General Studies

Mcfarland High School

Some College (No Degree) - General Studies

Bakersfield College

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Amanda Cortez