Amanda Cortez
Tremont,IL
Summary
Dynamic leader with proven expertise in operations management and customer relationship management, honed at Bob & Ringos Smokehouse. Excelled in building high-performance teams, enhancing customer satisfaction, and driving continuous improvement. Skilled in training and coaching, adept at fostering strong customer and team relationships. Achieved significant improvements in productivity and performance metrics.
Overview
8
8
years of professional experience
Work History
General Manager
Bob & Ringos Smokehouse
12.2020 - Current
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Bartender
Bob & Ringos Tavern
09.2019 - Current
- Upheld strict regulations for safe alcohol service and food safety.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Served high customer volumes during special events, nights, and weekends.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Bartender
Indian Creek Country Club
01.2017 - 12.2018
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upheld strict regulations for safe alcohol service and food safety.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
Education
High School Diploma -
Pontiac Highschool
Pontiac, IL05-2008
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Training and coaching
- Customer relationship management
Timeline
General Manager
Bob & Ringos Smokehouse
12.2020 - Current
Bartender
Bob & Ringos Tavern
09.2019 - Current
Bartender
Indian Creek Country Club
01.2017 - 12.2018
High School Diploma -
Pontiac Highschool
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