Amanda Cortez
West Valley City,UT
Summary
Results-driven Bodily Injury Claims Adjuster with comprehensive experience in handling bodily injury claims, conducting thorough investigations, and negotiating settlements. Possess strong analytical skills for determining liability, evaluating injuries, and quantifying damages. Noted for ability to maintain rapport with claimants while effectively managing multiple cases. Have consistently contributed to mentoring new Unrepresented Bodily Injury Adjusters as a designated URBI Mentor.
Overview
18
18
years of professional experience
Work History
Unrepresented Bodily Injury Claims Adjuster
Progressive
Sandy, UT
04.2022 - Current
- Investigated and evaluated property and casualty insurance claims to determine coverage and liability.
- Actively sought out new sources of information which could be used to support a claim decision.
- Assessed medical records and other relevant documents to determine the extent of injuries sustained.
- Negotiated settlement of bodily injury claims with claimants to ensure fair outcomes.
- Interacted with claimants, witnesses, attorneys and other parties involved in the claim process.
- Participated in the mentoring of new claims adjusters, sharing knowledge and expertise.
Claims Generalist Associate
Progressive
Midvale, UT
07.2021 - 04.2022
- Investigated and evaluated property insurance claims.
- Reviewed policies to determine appropriate levels of coverage to assist with approval or denial decisions.
- Analyzed and determined fault in auto accidents based on evidence and applicable laws.
- Maintained accurate documentation of all claim activity within designated system.
- Managed caseload effectively, prioritizing urgent or high-value claims for prompt attention.
- Delivered exceptional customer service to clients by communicating information and actively listening
- Provided support to colleagues to maintain a collaborative work environment.
Global Business Services Administrative Assistant
United Parcel Service, UPS
Salt Lake City, UT
03.2007 - 06.2021
- Provided a world-class experience to internal sales professionals and external customers.
- Resolved a variety of service-related inquiries via telephone, email, and chat
- Maintained ownership of all inquiries through final resolution.
- Utilized tools and resources to identify creative solutions.
- Facilitated communication between different departments within the organization.
- Trained new hire employees at the newly opened call center in Jamaica.
Education
High School Diploma -
Granite High School
Salt Lake City, UT06-2004
Skills
- Understands Claims Processes and Systems
- Problem-solving
- Advanced oral and written communication skills
- Multi-Tasking and Organization
- Team collaboration
Timeline
Unrepresented Bodily Injury Claims Adjuster
Progressive
04.2022 - Current
Claims Generalist Associate
Progressive
07.2021 - 04.2022
Global Business Services Administrative Assistant
United Parcel Service, UPS
03.2007 - 06.2021
High School Diploma -
Granite High School