Amanda Giroux

• Oversaw daily operations to ensure adherence to company policies and procedures.
• Trained and mentored staff, enhancing team performance and customer service standards.
• Collaborated with center store team to drive effective execution of sales plans.
• Collaborated with CAO clerk to guarantee precise execution of CAO maintenance tasks.
• Analyzed staffing needs and developed schedules to optimize workforce availability during peak times and significant events. Balanced weekly payroll.
• Maintained store cleanliness and executed strategic merchandise displays to elevate customer experience and boost sales.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Addressed escalated customer issues with efficiency, enhancing overall customer satisfaction.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Achieved seamless transition of responsibilities for the Imperial division of GM, enhancing operational efficiency. Managed load distribution and collaborated with CAO to streamline processes in critical sections. Supported various departments by operating cash registers and performing essential tasks. Developed proficiency in cash office and service desk operations, serving as backup twice weekly. Executed comprehensive service desk functions, including Western Union transactions, lottery sales, and returns processing. Transitioned to a full-time online pickup role in February 2021, prioritizing time management and superior customer service. Created effective schedules for associates and delegated tasks to optimize workflow. Trained and coached associates, contributing to team development. Collaborated with CAO clerk to ensure accurate stock levels and inventory management for customer orders. Conducted thorough invoice checks to confirm accurate product delivery. Utilized strong organizational skills to drive operational success.

• Did all ordering for upcoming sales and endcaps.
• Ledgers and Invoices
• CAO
• Inventory Prep
• Wrote a schedule and directed workforce
• Train, coach and develop associates
• Seasonal sets
• Checked in and work loads

• Operated cash register and self check
• Checked in all merchandise coming through the back door
• KLT
• Made sure that things were done to company standards and processed all invoices in a timely fashion.
• Made sure all vendors brought in the proper product for upcoming sales and took out all product out of date or damaged.

As a store manager, I was responsible for all hiring and scheduling as well as, the cash register balancing and deposits. I was also responsible for all floor sets, merchandising and deligating jobs to my work force to maintain the store. I was in the Waterbury location for a few months when my district manager decided that i would be a great fit for the Westfarms Mall location. There was a huge difference in the volume of sales, as well as the number of associates that I managed. I coached, developed and trained all associates. The Westfarms location was also the home store for the U.S. and also the visual store. All pictures came from this store so we couldn't skip a beat. I maintained a positive work environment while getting the job done. I had an assistant store manager, three key holders under me and an average of 30 employees. Around the holidays this number would increase significantly. Unfortunately, Urban behavior started to close stores and eventually went bankrupt.

• Customer Service
• Ordering
• Process loads and put together special orders, such as weddings, proms and funeral pieces.
• Floated to work in different stores while floral managers were out due to sickness or maternity leave.