Amanda Cottone
Fort Lauderdale,FL
Summary
Dynamic Lead Bartender at Coral Ridge Yacht Club, recognized for enhancing customer satisfaction through expert mixology and exceptional service. Proven ability to manage inventory effectively and train staff, resulting in a 20% increase in event beverage sales. Committed to maintaining cleanliness standards and fostering a positive atmosphere for patrons.
Overview
18
18
years of professional experience
Work History
Lead Bartender
Coral Ridge Yacht Club
12.2022 - Current
- Supervised bar staff to ensure exceptional service and adherence to standards.
- Developed seasonal cocktail menu, enhancing customer experience and engagement.
- Coordinated special events, customizing beverage offerings to meet client preferences and themes.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Hunters Beach Bar
03.2020 - 12.2022
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Implemented efficient workflow processes during peak hours to enhance service speed.
- Monitored adherence to health regulations, promoting a safe drinking environment for patrons.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Bartender / Cartgirl / Catering
Jacaranda Country Club
01.2009 - 03.2020
- Crafted and served a diverse range of beverages, ensuring high-quality presentation and flavor.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Worked many high profile events with discretion and professional courtesy.
Education
Certificate of Customer Service Training - Hotel, Motel, And Restaurant Management
Q Principle
N/a Associate of Science - Psychology
University of Phoenix
Tempe, AZ05-2017
Skills
- Inventory
- Staff management
- Cleanliness standards
- Upselling strategies
- Food service
- Expert mixology
- Bar equipment maintenance
- Supply ordering
- Health codes compliance
- Menu memorization
- Food running
- Preparing garnishes
- Event coordination
- Drink pairings
- Food handling certification
- Basic accounting
- Professional appearance
- Outgoing personality
- Complex Problem-solving
- Changing beer kegs
- Cash register operation
- Handling difficult customers
- Responsible alcohol service
- Service-oriented mindset
- Bar operations management
- Recipe and menu memorization
- Cash and credit transactions
- Safe service compliance
- Wine and liquor expertise
- Fast learner
Timeline
Lead Bartender
Coral Ridge Yacht Club
12.2022 - Current
Bartender
Hunters Beach Bar
03.2020 - 12.2022
Bartender / Cartgirl / Catering
Jacaranda Country Club
01.2009 - 03.2020
Certificate of Customer Service Training - Hotel, Motel, And Restaurant Management
Q Principle
Associate of Science - Psychology
University of Phoenix