Summary
Overview
Work History
Education
Skills
Certificationscourses
Timeline
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Sarah Gustafson

Seattle,WA

Summary

Dynamic and results-driven manager with years of experience leading high-performing teams and consistently exceeding sales targets. Skilled in operations management, customer service, and staff development while fostering a culture of innovation and excellence. I have a proven track record in recruitment, talent acquisition and employee development. Well versed in networking, interviewing, and building strong relationships with candidates and customers.

Overview

11
11
years of professional experience

Work History

Lead Bartender

Ballard Pizza Company
Seattle, WA
07.2024 - Current
  • Demonstrated extensive knowledge of beer, wine, and cocktails, enhancing customer experience.
  • Crafted house syrups from scratch and batched cocktails to maintain high-quality beverage standards.
  • Executed opening and closing procedures for the bar, ensuring readiness and security.
  • Managed weekly inventory and ordering of all beer, wine, and liquor.
  • Created and managed the weekly schedule for all bar staff.

Tasting Room Assistant Manager

EFESTE
Seattle, WA
07.2023 - 07.2024
  • Extensive knowledge of WA wines and the natural
    wine making process
  • Meeting or exceeding monthly wine club sign ups
  • Managed daily operations, including inventory,
    food prep and assembly, and cleanliness.
  • Implemented new marketing strategies to increase
    visitor traffic and sales.
  • Coordinated and hosted wine tours and events,
    facilitating positive interactions with guests and
    promoting brand

Lead Bartender

Ghostfish Brewing Company
Seattle, WA
07.2022 - 07.2023
  • Supervised a team of bartenders to ensure efficient service and customer satisfaction
  • Trained staff on industry best practices in the world of micro-brews
  • Managed inventory and ordering to maintain stock levels and minimize waste
  • Resolved customer complaints and issues in a timely and professional manner
  • Collaborated with kitchen staff to ensure timely and accurate delivery of orders

Catering and Events Manager

Pecos Pit BBQ
Kent, WA
03.2020 - 07.2022
  • Managed successful large-scale events, overseeing all aspects from planning to execution
  • Demonstrated ability to increase revenue and customer satisfaction through innovative menu offerings
  • Maintained high standards of food quality, presentation, and customer service satisfaction
  • Established and maintained relationships with corporate clients to secure long-term contracts
  • Developed and executed strategic sales plans to increase catering bookings and revenue

People Development Manager

Chick-Fil-A
Covington, WA
07.2017 - 02.2020
  • Conducted interviews and assessments to evaluate candidates' skills and qualifications
  • Managed recruitment process from sourcing candidates to extending job offers to include onboarding, training schedules and orientation sessions
  • Collaborated with department heads to understand hiring needs and goals
  • Conducted performance evaluations and provided constructive feedback to employees and helped implement career development plans
  • Managed team of 90+ staff, ensuring efficient operations and exceptional customer service
  • Successfully handled customer complaints and resolved issues to maintain customer satisfaction

Marketing Specialist

Animal Medical Center of Seattle
02.2016 - 07.2017

Inventory/Equipment Manager

Animal Medical Center of Seattle
03.2014 - 02.2016

Education

Associate of Arts - General Studies

Waubonsee Community College
Sugar Grove, IL
05.2001

Skills

  • Knowledge of WA wines
  • Natural wine making process
  • Marketing strategies
  • Event coordination
  • Team supervision
  • Staff training
  • Inventory management
  • Customer complaint resolution
  • Collaboration
  • Event management
  • Revenue increase
  • Food quality standards
  • Client relationship management
  • Strategic sales planning
  • Interviewing
  • Recruitment process management
  • Performance evaluation
  • Leadership
  • Problem-solving
  • Communication
  • Time management

Certificationscourses

  • Cicerone Certified Beer Server
  • Wine and Spirits Education Trust (WSET) Level 2 Certified
  • Google Analytics Certification
  • Serve Safe Manager Certificate
  • WA Food Handlers Card
  • MAST 12 and TIPS certified

Timeline

Lead Bartender

Ballard Pizza Company
07.2024 - Current

Tasting Room Assistant Manager

EFESTE
07.2023 - 07.2024

Lead Bartender

Ghostfish Brewing Company
07.2022 - 07.2023

Catering and Events Manager

Pecos Pit BBQ
03.2020 - 07.2022

People Development Manager

Chick-Fil-A
07.2017 - 02.2020

Marketing Specialist

Animal Medical Center of Seattle
02.2016 - 07.2017

Inventory/Equipment Manager

Animal Medical Center of Seattle
03.2014 - 02.2016

Associate of Arts - General Studies

Waubonsee Community College

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Sarah Gustafson