Amanda Cournoyer
Jefferson City,MO
Summary
Proven leader in customer service management, adept at problem-solving and enhancing customer experience, demonstrated through successful team performance improvements at Wendy’s. Skilled in training and mentoring, with a knack for promoting positive work environments and efficient operations. Achieved significant efficiency enhancements by innovating daily procedures and merchandise rotations at Great Scott’s Eatery.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Dollar Tree
Jefferson City, MO
02.2024 - Current
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening procedures and recommended changes to enhance efficiency of daily activities.
Shift Manager
Taco Bell
Jefferson City, MO
08.2023 - 02.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Waitress
Great Scott’s Eatery
Denver, CO
02.2020 - 08.2021
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening procedures and recommended changes to enhance efficiency of daily activities.
Shift Manager
Wendy’s
Arvada, CO
08.2021 - 04.2023
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
Pomona High School
Arvada, CO2004
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Customer Service Management
Timeline
Assistant Store Manager
Dollar Tree
02.2024 - Current
Shift Manager
Taco Bell
08.2023 - 02.2024
Shift Manager
Wendy’s
08.2021 - 04.2023
Waitress
Great Scott’s Eatery
02.2020 - 08.2021
Pomona High School