Summary
Overview
Work History
Education
Skills
Certification
Alias
State Licenses & Expiration:
Timeline
Generic
Amanda Crawford

Amanda Crawford

Mobile

Summary

Experienced Property, Auto, and Workers Compensation claims examiner with more than 5+ years of experience in handling a heavy claim load for larger carriers. Using customer service skills along with claims knowledge to bring claims to closure in a timely manner. Adept at determining proper course of action for coverage and disposition of claims through effective judgement, analytical, and decision-making skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Desk Adjuster, Insurance Processor/Inside, Property Adjuster

State Farm, CNC Catastrophe
09.2021 - Current
  • Weather and Catastrophe Claims Services (WCCS)-Deployed Claim
  • Specialist handling homeowners, and large loss claims from natural disasters and/or weather-related events
  • First point of contact with insureds, to explain coverage, estimate damages and help our customers recover from the unexpected.
  • Reviewing field adjuster reports thoroughly and determine payment based on coverage.
  • All in State Farm ECS specific system
  • Managed high-volume caseloads to ensure rapid resolution for clients and maintained customer satisfaction levels.
  • Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.

Insurance Processor/Inside Property Adjuster

Claims Adjuster 411
02.2018 - 09.2021
  • Investigate to determine coverage of loss
  • Adjust full property loss claim while following policy guidelines for coverage determination
  • Writing denial or partial denial, payment, and ROR letters.
  • Collaborated with outside experts such as contractors and engineers to accurately assess property damages and determine repair costs.
  • Developed strong relationships with agency partners, fostering trust and collaboration in resolving complex claims.

Education

High School Diploma -

Murphy High School
2012

Skills

  • Reading Comprehension
  • Cancellation Policies
  • Critical Thinking
  • Closing Processes
  • Liability Determinations
  • Property Claims
  • Claims Investigations
  • Xactimate Specialist
  • Damage Itemization
  • Determine Coverage
  • Customer Satisfaction
  • Communications Strategies

Certification

  • Property and Auto Certified, State Farm


Alias

(VACJ7S)

State Licenses & Expiration:

NPN #19972565


  • Georgia - 3463963 Exp. 7/31/2025
    Louisiana - 945781 Exp. 7/31/2023
  • Michigan - 1085491 Exp. 3/31/2024
  • Mississippi - 10798814 Exp. 7/31/2025
  • South Carolina - 19972565 Exp. 8/31/2025
  • Texas - 2690294 Exp. 7/31/2025

Timeline

Desk Adjuster, Insurance Processor/Inside, Property Adjuster

State Farm, CNC Catastrophe
09.2021 - Current

Insurance Processor/Inside Property Adjuster

Claims Adjuster 411
02.2018 - 09.2021

High School Diploma -

Murphy High School

Similar Profiles

CREATE PROFILE
Amanda Crawford