Amanda Crocker
Enoree,SC
Summary
Results-oriented professional with strong analytical skills and a commitment to exceptional customer service. Experience in cultivating stakeholder relationships and optimizing sales processes to drive operational efficiency and achieve performance targets.
Overview
14
14
years of professional experience
Work History
Global Sales Manager
Alorica
04.2012 - 12.2025
- Led cross-functional teams to execute key initiatives, enhancing operational efficiency and client satisfaction.
- Cultivated relationships with key stakeholders to drive revenue growth and improve customer retention rates.
- Supervised daily operations to ensure adherence to service quality standards.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Led weekly team meetings to review performance, set targets and motivate staff.
- Analyzed customer feedback to identify improvement opportunities and develop action plans.
- Increased sales conversion rates by implementing targeted cross-selling and upselling techniques for agents to utilize during calls.
- Coordinated efforts between different teams within the organization to ensure seamless service delivery across all customer touchpoints.
- Implemented quality assurance measures to monitor agent performance, ensuring adherence to company policies and procedures.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Defined clear targets and objectives and communicated to other team members.
Education
High School Diploma -
Riverdale High School
Enoree, SCSkills
- Call Center Management & Operations
- Sales Strategy Development
- Sales Process, Planning & Tracking
- Client Relationship Management
- Exceptional Customer Service Experience, Inbound & Outbound
- Microsoft Office
Timeline
Global Sales Manager
Alorica
04.2012 - 12.2025
High School Diploma -
Riverdale High School