Amanda Crowe
New Albany,IN
Summary
Reliable employee seeking the housekeeping position. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Cashier Trainer
McDonald's Restaurant
05.2021 - Current
- Trained and mentored new personnel to fulfill various roles.
- Helped customers complete purchases, locate items and join reward programs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Customer Service Ambassador
GlowTouch
10.2020 - 04.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Received inbound calls from customers to place orders, change shipping information, update a profile, or any type of help.
Customer Service Representative
StarTek
11.2017 - 10.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped customers troubleshoot their ceiling fans.
- Placed orders for ceiling fan parts, after the test was complete.
Technical Support Representative
ATT
02.2008 - 01.2010
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Submitted service tickets for equipment maintenance requests.
- Offered troubleshooting of connectivity issues across networks such as internet.
Front End Cashier
Hardees Restaurant
05.2013 - 10.2017
- Worked closely with shift manager to solve problems and handle customer concerns.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Answered questions about store policies and addressed customer concerns.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Informed front end manager of equipment repair and replacement needs to maintain operations.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Ivy Tech Community College of Indiana
Madison, IN08.2001
Academic Honors -
Southwestern High School
Hanover, IN06.2001
Skills
- Program Monitoring and Tracking
- Role Playing
- Billing and Payment Processing
- Coaching and Development
- High-Volume Environments
- Multitasking Abilities
- Cash Register Operations
Accomplishments
- Supervised team of 20 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If only we’d stop trying to be happy we’d have a pretty good time.
Edith Wharton
Timeline
Cashier Trainer
McDonald's Restaurant
05.2021 - Current
Customer Service Ambassador
GlowTouch
10.2020 - 04.2021
Customer Service Representative
StarTek
11.2017 - 10.2020
Front End Cashier
Hardees Restaurant
05.2013 - 10.2017
Technical Support Representative
ATT
02.2008 - 01.2010
Ivy Tech Community College of Indiana
Academic Honors -
Southwestern High School
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