Amanda Crumpton
Macon,GA
Summary
Dedicated service advisor with a proven track record in customer service, organization, and team collaboration. Demonstrated ability to enhance service delivery and streamline processes.
Overview
5
5
years of professional experience
Work History
Service Advisor
Travel Centers of America
Jackson, GA
10.2024 - 12.2025
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Coordinated service appointments, optimizing scheduling for maximum productivity.
- Assisted technicians by relaying accurate vehicle information and service recommendations.
- Maintained detailed records of customer interactions and service history for future reference.
- Collaborated with team members to streamline processes and improve service delivery times.
- Managed communication between customers and service departments to ensure satisfaction.
Kitchen Staff Member
SL Sausage Company
Macon, GA
04.2024 - 10.2024
- Prepared and assembled various sausage products according to company standards.
- Maintained cleanliness and organization of kitchen workstations and storage areas.
- Operated kitchen equipment, including grinders and mixers, ensuring safety protocols were followed.
- Assisted in inventory management by tracking stock levels and reporting shortages.
- Collaborated with team members to ensure efficient workflow during peak production times.
- Followed food safety guidelines to maintain product quality and compliance with health regulations.
- Contributed to recipe development by providing feedback on flavor profiles and texture improvements.
Deli Clerk
Harvey's Supermarket
Gray, GA
01.2024 - 04.2024
- Provided exceptional customer service by assisting shoppers with deli product selections.
- Operated slicing equipment efficiently, ensuring consistent product quality and presentation.
- Maintained cleanliness and organization of deli display cases to enhance product visibility.
- Prepared a variety of deli meats and cheeses according to customer specifications and requests.
- Implemented efficient stocking procedures to ensure timely availability of popular products during peak hours.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Greeted customers at counter to fulfill requests and answer questions.
Claims Adjuster
GEICO
Macon, GA
11.2022 - 10.2023
- Evaluated and analyzed insurance claims to determine validity and ensure compliance with company policies.
- Collaborated with policyholders and service providers to gather necessary documentation for claim processing.
- Investigated complex claims by conducting interviews and collecting relevant evidence to support decisions.
- Communicated findings and recommendations effectively to internal stakeholders, enhancing decision-making processes.
- Advised clients on the claims process, providing clear guidance to improve customer satisfaction and retention.
- Implemented process improvements that increased efficiency in claims handling procedures across the department.
Unit Secretary
Navicent Health Medical Center
Macon, GA
02.2022 - 11.2022
- Coordinated patient admissions and discharges, ensuring smooth operational flow within unit.
- Managed electronic health records, maintaining data accuracy and confidentiality standards.
- Scheduled appointments and tests, optimizing physician availability and patient access to care.
- Assisted in processing medical paperwork, streamlining administrative procedures for staff efficiency.
- Maintained accurate patient records and documentation, adhering to compliance standards.
- Assisted in the preparation of medical charts for daily rounds, enhancing clinician readiness.
- Implemented filing system improvements, increasing document retrieval speed and accuracy.
Unit Secretary
Macon Coliseum Hospital (now Piedmont Medical Center)
Macon, GA
03.2021 - 04.2022
- Facilitated communication between healthcare providers and patients, enhancing service delivery experience.
- Supported inventory management by monitoring supply levels and placing orders as needed.
- Trained new staff on unit protocols, fostering a collaborative and knowledgeable team environment.
- Implemented process improvements that enhanced workflow efficiency within the department's operations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
Education
Bachelor of Science - Business Administration
American InterContinental University
Schaumburg, IL09-2017
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Team player mentality
- Handling customer complaints
- Goal-oriented mindset
- Documentation and reporting
- Team collaboration
Timeline
Service Advisor
Travel Centers of America
10.2024 - 12.2025
Kitchen Staff Member
SL Sausage Company
04.2024 - 10.2024
Deli Clerk
Harvey's Supermarket
01.2024 - 04.2024
Claims Adjuster
GEICO
11.2022 - 10.2023
Unit Secretary
Navicent Health Medical Center
02.2022 - 11.2022
Unit Secretary
Macon Coliseum Hospital (now Piedmont Medical Center)
03.2021 - 04.2022
Bachelor of Science - Business Administration
American InterContinental University