Customer-focused professional with 5+ years of experience assisting customers, resolving concerns, processing transactions, and supporting daily operations. Skilled in professional communication, problem solving, adapting to different customer needs, and managing multiple priorities while maintaining accuracy and a positive customer experience.
Work History
Digital Illustrator
Self-employeed | 2020 - Current
Managed client communication, deadlines, project requirements, and creative deliverables to ensure project alignment.
Executed high-quality artwork for various platforms, enhancing brand visibility and engagement.
Bakery Production Worker
3 Months
Mama Birds | 06.2026 - 09.2026
Managed multiple tasks and deadlines while maintaining accuracy and attention to detail.
Prepare customer and bakery production orders accurately while maintaining quality and consistency in a fast-paced environment.
Lead Baker
Tous Les Jours | 05.2025 - 05.2025
● Coordinate daily production and prioritize tasks to meet customer orders and operational deadlines.
● Train and support team members while communicating priorities and addressing workflow needs.
Senior Lead
9 Months
Old Navy | 08.2024 - 05.2025
Assisted customers with questions, purchases, and concerns while providing professional, solutions-focused service.
Resolved customer and operational issues by identifying needs and determining appropriate solutions.
Delegated tasks and supported team members while managing competing priorities in a high-volume environment.
Merchandise Coordinator
1 Year
Marshalls | 08.2023 - 08.2024
Assisted in the execution of merchandising strategies to enhance visual presentation and drive sales.
Assisted customers with product needs and provided knowledgeable, professional service.
Trained and supported Associates while maintaining accuracy and established procedures.
Guest Services
Macy's | 2023 - 08.2024
Responded to customer service inquiries and assisted with questions, returns, transactions, and service concerns.
Communicated professionally with customers to understand needs, resolve issues, and provide appropriate solutions.
Contributed to a positive work environment by collaborating with team members to ensure smooth operations and guest services.
Guest Advocate
Target | 2023 - 2023
Assisted guests with transactions, returns, Order Pickup, Drive Up, and service-related concerns.
Maintained accuracy and efficiency while managing multiple guest requests in a fast-paced environment.
Education
No Degree - General Studies
Northampton Community College | Northampton, PA
High School Diploma
Pocono Mountain East High School | Swiftwater, PA | 01-2017
Skills
Customer Service • Customer Relations • Verbal & Written Communication • Conflict Resolution • Problem Solving • Active Listening • Computer Navigation • Digital Illustration • Transaction Processing • Multitasking • Attention to Detail • Team Collaboration • Creative thinking