Amanda Cuevas
San Antonio,TX
Summary
Dynamic professional with a proven track record, excelling in customer service and complex problem-solving. Demonstrates exceptional multitasking and organizational abilities, enhancing team efficiency and customer satisfaction. Skilled in payment processing and relationship building, consistently achieving positive outcomes in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Bartender
Jose Peppers
Belton, MO
09.2021 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Deposit Operations Specialist
North American Savings Bank
Kansas City, MO
12.2021 - 05.2024
- Handled high call volume
- Handled ATM service maintenance and disputes.
- Mentored junior team members, fostering a positive work environment that encouraged professional
- Balanced journals and cash boxes daily
Server
Big Biscuit
Lee's Summit, MO
09.2018 - 04.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Paraprofessional
Stafford County Schools
08.2016 - 05.2018
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Worked one on one with children who utilized an IEP
Assistant
Hour Homes
Stafford, VA
05.2012 - 05.2016
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Bus Monitor
Fountain Fort Carson High School
Fountain, CO
08.2011 - 05.2012
- Assisted driver in monitoring and managing student behaviors to promote safety.
- Collaborated with school staff to develop personalized plans for students requiring additional assistance during transportation.
- Partnered with bus drivers to create a welcoming environment for students entering the vehicle each morning.
- Contributed to the development of effective emergency evacuation procedures, prioritizing student safety in crisis situations.
Education
High School Diploma -
Fountain Fort Carson High School
05.2010
Skills
Strong multitasking
Customer Service
Liquor, beer, and wine knowledge
Highly reliable
Organizational ability
Complex Problem-Solving
Payment Processing
Handling Difficult Customers
Cash Register Operation
Memory retention
Service-oriented mindset
Relationship Building
Telephone Etiquette
Timeline
Deposit Operations Specialist
North American Savings Bank
12.2021 - 05.2024
Bartender
Jose Peppers
09.2021 - 08.2024
Server
Big Biscuit
09.2018 - 04.2021
Paraprofessional
Stafford County Schools
08.2016 - 05.2018
Assistant
Hour Homes
05.2012 - 05.2016
Bus Monitor
Fountain Fort Carson High School
08.2011 - 05.2012
High School Diploma -
Fountain Fort Carson High School