Amanda Cutrer
Frisco,TX
Summary
Dynamic professional with a proven track record in operational efficiency and exceptional customer service. Expert in inventory management and fostering teamwork. Streamlining processes that enhance satisfaction and operational productivity. Skilled in strategic planning and problem-solving. Consistent in exceeding performance objectives while simultaneously achieving significant improvements in customer retention and inventory accuracy. Excited for a new adventure.
Overview
11
11
years of professional experience
Work History
Bartender
Liberty Burger
Addison, TX
01.2023 - Current
- Controlled cash management tasks efficiently, ensuring accuracy.
- Executed opening and closing tasks, generating sales reports.
- Fostered a collaborative work atmosphere via strong teamwork.
- Established repeat clients by delivering exceptional service and friendly engagement.
- Streamlined bar operations to minimize wait times.
- Resolved issues with professionalism, enhancing overall satisfaction.
- Managed bar inventory to maintain optimal stock levels.
- Coordinated multiple needs effectively to prevent errors.
- Encouraged teamwork to handle peak traffic periods effectively.
- Regularly reviewed inventory to maintain optimal stock.
- Assisted with inventorying beverage stock and bar supplies.
Moving Concierge
Firehouse Movers
The Colony, TX
09.2021 - 12.2022
- Implemented an organized system to track inventory and ensure proper handling of clients'' belongings during moves.
- Conducted post-move follow-ups with clients to gather feedback and identify areas for improvement in future projects.
- Encouraged collaboration and efficiency among the team.
- Streamlined the moving process by effectively coordinating with clients, movers, and other stakeholders.
- Handled complex situations requiring problem-solving skills; quickly adapted strategies based on unforeseen challenges that arose during the moving process.
- Reduced client complaints by efficiently resolving issues and addressing concerns in a timely manner.
- Coordinated logistics of long-distance moves involving multiple parties or locales, optimizing timelines while minimizing disruptions for clients.
- Guided new employees to understand and follow company protocols.
- Managed move schedules for optimal efficiency, resulting in consistently meeting or exceeding deadlines.
- Developed a system for efficient tracking and management of client paperwork.
- Maintained detailed records of all moves, facilitating easy tracking of past projects and future improvements.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Worked closely with personnel, customers, and contractors to resolve problems.
Sales Agent
Chair King
The Colony, TX
06.2019 - 09.2021
- Developed strong relationships with clients through excellent customer service and regular followups.
- Produced comprehensive PO reports.
- Engaged clients on the status of backlogged products.
- Coordinated with supply chain regarding order progression.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Recorded accurate and efficient records in customer database.
Store Manager
Sunglass Hut
Frisco, TX
07.2014 - 07.2018
- Oversaw daily operations to ensure store functionality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Executed yearly inventory assessments.
- Responded to customer complaints efficiently, ensuring satisfaction of clients.
- Oversaw staff performance efficiently in dynamic atmosphere with active communication and constructive feedback.
- Facilitated staffing activities including hiring, training, and coaching.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Developed a process to handle customer concerns swiftly, resulting in improved retention.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced operational risks while organizing data to forecast performance trends.
Education
Associate Of Applied Science - Logistics And Supply Chain Management
Dallas College
Dallas, TXCollin County Community College
Plano, TXFrisco High School
Frisco, TX2013
Skills
- Strong organization
- Warehouse operations
- Transportation
- Route planning
- Teamwork
- Creativity
- Empathetic intelligence
- Attention to detail
- Problem-solving abilities
- Multitasking
- Organizational skills
- Effective communication
Timeline
Bartender
Liberty Burger
01.2023 - Current
Moving Concierge
Firehouse Movers
09.2021 - 12.2022
Sales Agent
Chair King
06.2019 - 09.2021
Store Manager
Sunglass Hut
07.2014 - 07.2018
Associate Of Applied Science - Logistics And Supply Chain Management
Dallas College
Collin County Community College
Frisco High School