Hannah Line
Madison,WI
Overview
11
11
years of professional experience
Work History
Bartender
Famous Dave’s
06.2014 - Current
- Engage with bar guests in friendly and professional conversations, building rapport and ensuring their needs are met.
- Handle cash and credit transactions with accuracy and integrity.
- Address and resolve guest concerns with professionalism, ensuring a positive experience for all patrons.
Hostess
Famous Dave’s
06.2014 - Current
- Maintain cleanliness and organization of dining areas, including floors, tables, and restrooms, to ensure a pleasant environment.
- Report maintenance and service issues to servers and managers in a timely manner for resolution.
- Deliver exceptional customer service by addressing guest needs and ensuring satisfaction.
Server
Famous Dave’s
06.2014 - Current
- Train and mentor new servers, providing guidance on service protocols and customer engagement.
- Collaborate with team members to support operational needs and maintain a smooth workflow.
- Handle guest concerns with professionalism, resolving issues effectively to ensure a positive experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Expeditor
Famous Dave’s
06.2014 - Current
- Manage phone orders with professionalism, ensuring accurate details are captured for timely service.
- Address and resolve any customer issues or food-related concerns promptly and professionally.
- Train and mentor new team members, ensuring they understand operational procedures and customer service expectations.
- Address guest concerns with professionalism, ensuring a positive experience and customer satisfaction.
Policy and Advocacy Intern
NAMI Wisconsin
08.2024 - 05.2025
- Provide support in writing fact sheets about policy priorities for the 988 Suicide and Crisis Lifeline and Community Support Programs.
- Attend weekly team meetings to discuss.
- Attend Mental Health Action Partnership meetings and summits.
- Demonstrated exceptional attention to detail when reviewing documents for accuracy before submission or distribution.
- Tracked legislators and their committees by creating excel spreadsheets.
- Attend Public Policy and Advocacy monthly meetings.
- Write up meeting minutes for the Public Policy and Advocacy monthly meetings.
- Streamlined data collection processes by creating efficient spreadsheets and databases to track relevant information for various projects.
- Assisted with NAMI’s advocacy day, Action on the Square.
- Delivered legislative priority packets to all 132 legislators at the state Capitol.
- Assisted with assigning NAMI members and community members with their correct Senator and Representative based on their districts.
- Developed strong professional relationships with stakeholders, working together to identify key needs and priorities within the community.
- Provided support during legislative sessions by tracking bills related to specific policy areas and reporting updates to team members.
- Maintained accurate, up-to-date records of all project-related documents, ensuring easy access to vital information for the team.
- Increased public awareness about targeted issues through active participation in outreach programs and educational events.
- Collaborated with team members to develop innovative policy recommendations aligned with organizational goals.
- Managed project timelines effectively, ensuring deadlines were met consistently while maintaining high-quality work products.
Basic Needs Assistant Intern
Office of Student Financial Aid
08.2023 - 05.2024
- Assist students with requests for food access resources on campus.
- Assist students with questions for housing access for on and off-campus.
- Assist students with requests for emergency funding
- Educate students about Foodshare
- Educate students about BadgerCare and SHIP
- Wrote Foodshare letters
- Wrote BadgerCare letters
- Assisted supervisor with advocacy about food access resources on campus
- Supported the student food pantry, Open Seat, through holding office hours in their facility
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Shelter Resource Counselor
Dane County Humane Society
06.2017 - 02.2019
- Advocate for the adoption of shelter animals, promoting awareness and fostering relationships between pets and potential adopters.
- Respond to guest inquiries regarding specific animals, providing accurate and informative details.
- Conduct engaging and informative shelter tours for guests, highlighting key areas and services.
- Facilitate animal interactions by showcasing dogs, cats, and small animals in designated viewing areas.
- Guide prospective adopters through the adoption process, ensuring a seamless and positive experience.
- Educate new pet owners on proper pet care, offering practical advice on feeding, grooming, and general upkeep.
- Process financial transactions accurately and efficiently.
- Safely handle and manage animals with varying temperaments, ensuring their well-being and safety.
- Address and resolve guest concerns in a professional and empathetic manner.
- Demonstrate a basic understanding of veterinary terminology and animal care practices.
Education
Master of Social Work -
University of Wisconsin-Madison
Madison, Wisconsin05.2025
Bachelor of Arts - Psychology
University of Wisconsin-Madison
Madison, Wisconsin01.2022
Madison Area Technical College - Liberal Arts Transfer Student
Madison Area Technical College
Madison, Wisconsin01.2020
High School -
Madison West High School
Madison, Wisconsin01.2017
Skills
- Oral communication skills
- Written communication skills
- Strong work ethic
- Effective multitasking
- Customer service
- Patience and empathy
- Data collection
- Strong organization
- Resource identification
- Microsoft Office
- Microsoft Excel
- Qualtrics
Affiliations
- West High Women's Soccer
- West High Women's Volleyball
- National Society of Leadership and Success (Madison College)
- National Society of Leadership and Success (UW-Madison)
Hobbies and Interests
- Social Work
- Policy and administration work
- Volunteering at the Dane County Humane Society (600+ hours of volunteer work)
Timeline
Policy and Advocacy Intern
NAMI Wisconsin
08.2024 - 05.2025
Basic Needs Assistant Intern
Office of Student Financial Aid
08.2023 - 05.2024
Shelter Resource Counselor
Dane County Humane Society
06.2017 - 02.2019
Bartender
Famous Dave’s
06.2014 - Current
Hostess
Famous Dave’s
06.2014 - Current
Server
Famous Dave’s
06.2014 - Current
Expeditor
Famous Dave’s
06.2014 - Current
Master of Social Work -
University of Wisconsin-Madison
Bachelor of Arts - Psychology
University of Wisconsin-Madison
Madison Area Technical College - Liberal Arts Transfer Student
Madison Area Technical College
High School -
Madison West High School
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