Amanda Daggett
Grand Rapids,MI
Summary
Driven Clinical Care Director with over 14 years of experience bringing promoting, planning and problem-solving abilities. Focused on maximizing efficiency and productivity to support clinical operations and maintain high clinical standards, with a goal of reducing healthcare costs through innovation and collaboration. Inspiring, energetic, and determined with natural relationship-building and leadership talents.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Clinical Care Director
Beacon Hill at Eastgate
Grand Rapids, MI
10.2012 - Current
- Leads, guides and directs the clinical operations of the healthcare facility in accordance with local, state and federal regulations, standards and established facility policies and procedures to provide care and services to older adults.
- Plans, develops, organizes, implements, evaluates and directs the overall clinical operations of the facility as well as social services, dementia programs, and nutrition.
- Identify key performance indicators and establishes ongoing systems to monitor such as the Quality Assurance and Performance Improvement process. Re-educate and revise related to facility outcomes, regulatory compliance and customer satisfaction.
- Develops and executes a census and occupancy management strategy that results in improved census and improved fiscal health for the clinical programs.
- Serves as the health representative for the facility to educate on a variety of topics that is understood by a wide range of residents and employees with diverse backgrounds and education.
- Develops and maintains positive relationships with residents, employees, families, and community partners.
- Ensures delivery of compassionate quality care and services.
Clinical Care Coordinator
Clark Retirement
Grand Rapids, MI
10.2010 - 10.2012
- Assisted the Director of Nursing to plan, develop, organize, and coordinate day to day functions of the nursing unit to provide services to residents.
- Ensure compliance with federal, state, and local regulations and facility polices and procedures.
- Ensure adequate materials were maintained on the unit to meet the needs of the residents and staff.
- Conduct and coordinate the completion of accurate resident assessments and responsible for implementation of ongoing evaluation of comprehensive care plans.
- Audited medical records for the presence of supporting documentation.
- Collaborate with health plans, physicians, and team to ensure insurance approval and eligibility of coverage.
- Interpret rules, regulations and coverage guidelines and act as a primary resource for solving payment problems.
Charge Nurse
Laurels of Kent
Lowell, MI
08.2009 - 09.2010
- Provide direct nursing care to residents and supervise day-to-day nursing activities performed by the nursing assistant in accordance with federal, state, and local regulations and guidelines and established facility policies and procedures.
- Participated in the admission, discharge and transfer of residents.
- Assessed for changes in residents, notified physicians and representatives, and documented accordingly.
- Transcribed physician orders and carried out the directives.
- Performed medication administration and wound treatments per orders.
- Provided clinical care skills to meet the resident needs in accordance with standards of care and written policies and procedures.
- Collaborate with the interdisciplinary team to ensure resident needs are met holistically.
Underwriter Assistant
United National Insurance Company
Ada, MI
04.2004 - 07.2008
- Provided support to the underwriter through administrative tasks.
- Communicated with clients as necessary.
- Created and processed policies for client coverage.
- Lead the company to transition from paper documents to an electronic document system.
Education
Some College (No Degree) - Nursing Home Administrator Program
Madonna University
Livonia, MI06-2022
Bachelor of Science - Nursing
Indiana Wesleyan University
Marion, IN12-2020
Associate of Science - Nursing
Grand Rapids Community College
Grand Rapids, MI06-2009
Skills
- Systems Awareness
- Effective Leadership
- Project Management
- Staff Development and Management
- Clinical Operations Management
- Budget Management
- Contract and Vendor Management
- Rules and Regulations
- Information Technology Management
Affiliations
- HPS Technical Advisory Committee member since 2017. Currently serving as vice-chair person.
- Grand Rapids Community College Health Advisory Board member since 2018.
- Kent Career Technical Center Health Careers Advisory Board member since 2015.
Certification
- Licensed Nursing Home Administrator July 2022
- Registered Nurse in Michigan August 2009
Accomplishments
- Received the Nurse Excellence Award in Grand Rapids 2020
- Participated on a work group with Michigan's Licensing and Regulatory Affairs to review and update the nursing home facility reported incident process 2016
Timeline
Clinical Care Director
Beacon Hill at Eastgate
10.2012 - Current
Clinical Care Coordinator
Clark Retirement
10.2010 - 10.2012
Charge Nurse
Laurels of Kent
08.2009 - 09.2010
Underwriter Assistant
United National Insurance Company
04.2004 - 07.2008
Some College (No Degree) - Nursing Home Administrator Program
Madonna University
Bachelor of Science - Nursing
Indiana Wesleyan University
Associate of Science - Nursing
Grand Rapids Community College