Madison Rice
Albertville
Summary
Experienced with clinical care management, ensuring comprehensive patient care and support. Utilizes strong organizational and communication skills to coordinate with healthcare teams effectively. Knowledge of regulatory compliance and care protocols, facilitating high standards of patient care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Care Director
Eyes On Albertville / Eyes On Guntersville
Albertville, AL
02.2019 - Current
- Oversee daily operations across two locations
- Trained and mentored new staff on clinical protocols and patient engagement techniques.
- Confirmed appointments, communicated with patients, and updated patient records.
- Provided expert guidance on eyewear selection and fitting for diverse clientele.
- Collaborated with healthcare professionals to coordinate patient referrals and follow-up care.
- Assist with clinical procedures and patient care
- Conducted comprehensive patient pre-examinations, including visual acuity and tonometry assessments.
- Managed patient records efficiently, ensuring accuracy and compliance with privacy regulations.
- Reviewed and processed prior authorization requests to ensure compliance with insurance guidelines.
- Collaborated with healthcare providers to gather necessary documentation for timely approvals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Assisted in recruiting, hiring and training of team members.
Nursing Student Work Study
Northeast Alabama Community College
Rainsville, AL
02.2019 - 12.2019
- Organized student records and lab materials
- Assisted nursing student preparation for upcoming projects
- Contributed to a positive atmosphere by creating friendly interactions between fellow aides and the professors in the nursing program
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Certified Pharmacy Technician
Rainsville Drugs
01.2017 - 01.2019
- Assisted pharmacy operations and patient care
- Dispensed prescriptions and managed inventory
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Delivered prescriptions efficiently, ensuring timely arrival to patients.
- Helped coordinate daily office operations to enhance workflow efficiency.
- Managed cash register accurately, ensuring proper handling of all transactions.
Education
Associate of Science - Psychology
Snead State Community College
08-2024
High School Diploma - undefined
Plainview High School
01-2017
Skills
- Leadership
- Patient Care
- Clinic Operations
- Communication
- Organization
- Patient assessments
- Staff and patient management
- Staff education and training
Affiliations
- Sigma Kappa Delta
- Mu Alpha Theta
- Phi Theta Kappa
- FCCLA
- Science Club
- HOSA (Parliamentarian)
- Beta Club
Certification
- Certified Paraoptometric Technician
- Certified Phlebotomy Technician
- Certified Pharmacy Technician
- BLS CPR & AED
Timeline
Clinical Care Director
Eyes On Albertville / Eyes On Guntersville
02.2019 - Current
Nursing Student Work Study
Northeast Alabama Community College
02.2019 - 12.2019
Certified Pharmacy Technician
Rainsville Drugs
01.2017 - 01.2019
High School Diploma - undefined
Plainview High School
Associate of Science - Psychology
Snead State Community College
Awards
Inaugural award for Paraoptometric of the Year presented by the Alabama Optometric Association: October 2023