Amanda M. Davis
Roswell,NM
Summary
Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility to maintain external and internal customer satisfaction. Hands-on and analytical problem solver taking on diverse tasks using excellent communication, attention to detail, self initiative and a creative outlook. Eagerness and quick capacity for learning. Adept with technology and a proficiency in Office Suite and Adobe products.
Overview
19
19
years of professional experience
Work History
Reclamation Parts Handler/Data Entry Clerk
Ascent Aviation Services
Roswell, NM
04.2023 - Current
- Utilized IPCs to process and tag reclamation aircraft parts, creating manifests based on harvest lists provided by customers.
- Coordinated with Project Manager and aircraft mechanics to rectify shortage lists and ensure complete and accurate delivery of requested parts.
- Assisted Shipping Department with BOLs, truck loading and documentation.
- Wrapped and packed aircraft parts for shipping.
- Photologged parts and uploaded pictures to Microsoft Sharepoint.
- Liaisoned with multiple departments to establish efficient workflow and coordinate daily schedules.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Utilized specialized software applications such as Quantum to create reports and obtain needed information related to the job role.
- Performed Stores Room Clerk duties checking out tools and stock to technicians and ensuring needed inventory was ordered and available.
- Operated various office equipment such as scanners, printers. when required.
- Located information contained in files and created spreadsheets to meet requests by supervisors and other departments.
- Contacted customers via phone or email to address data inquiries and other customer service needs.
- Entered data into spreadsheets, documents and databases with high accuracy.
Grants/Project Coordinator
City of Roswell
Roswell, NM
05.2022 - 01.2023
- Liaisoned between departments, vendors and clients to monitor project expenses.
- Created general ledger accounts in order to process State and Federal grants.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Composed correspondence, reports and meeting minutes.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Accounting Tech II
City of Roswell - Finance
Roswell, NM
06.2020 - 05.2022
- Reduced financial discrepancies by accurately managing accounting documentation.
- Assessed data to check entries, calculations and billing codes for accuracy.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Prepared deposits verifying and balancing receipts and sending cash/checks to banks.
- Received and recorded cash, checks and transfers.
Reference Librarian
Roswell Public Library
Roswell, NM
03.2006 - 06.2020
- Performed research using internal databases, physical resources and online data repositories.
- Maintained daily, monthly and yearly statistics and drafted reports to illustrate metrics.
- Troubleshot devices to identify and solve issues with hardware or software performance.
- In charge of meeting room booking for internal and external customers including coordinating staff, allocating equipment, supplies and scheduling for vairous events and classes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Resolved customer inquiries and complaints requiring management-level escalation and adjusted policies to meet changing needs.
- Supervised employees including coordinating employee schedules according to shift changes and availability, monitoring performance and handling grievances.
- Managed media and promotional content including radio interviews, electronic sign, newspaper articles, social media pages, and printed marketing materials.
DD Waiver Case Manager
Desert State Life Management
Roswell, NM
06.2005 - 03.2006
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Documented services and collected required data for evaluation.
- Referred client or family to appropriate community resources to obtain support.
- Identified environmental challenges to client progress through interviews with patient and caregivers.
- Maintained adherence to State and Federal guidelines regarding deadlines, documents, financial requests and client care requirements.
Education
Bachelor of Science - Business Administration/Marketing
Eastern New Mexico University
Portales, NM05.2005
Associate of Arts - University Studies
Eastern New Mexico University
Roswell, NM12.2002
Skills
- Critical Thinking
- Conflict Resolution
- Flexible and Adaptable
- Detail Oriented
- Verbal and Written Communication
- Forklift Certified
- Lift 50 lbs
Timeline
Reclamation Parts Handler/Data Entry Clerk
Ascent Aviation Services
04.2023 - Current
Grants/Project Coordinator
City of Roswell
05.2022 - 01.2023
Accounting Tech II
City of Roswell - Finance
06.2020 - 05.2022
Reference Librarian
Roswell Public Library
03.2006 - 06.2020
DD Waiver Case Manager
Desert State Life Management
06.2005 - 03.2006
Bachelor of Science - Business Administration/Marketing
Eastern New Mexico University
Associate of Arts - University Studies
Eastern New Mexico University
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