Amanda Davis
Fox Lake,Illinois
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
23
23
years of professional experience
Work History
General Manager
Sonesta Simply Suites (formerly Candlewood Suites)
08.2019 - Current
- Developing, implementing and evaluating policies and procedures for the general operations of any department and of the entire establishment
- Involved in Revenue Management and Monthly Forecasting
- Managing relationships with hotel vendors, negotiating service agreements as appropriate for the provision of materials and supplies
- Ensuring that all employees and heads of department adhere to hotel policies and safety regulations
- Promoting teamwork to ensure optimum service and that guest's needs are met
- Lead by example
- Monitoring the general operations of the hotel, including activities of all departments
- Responsible for all on property HR, including open enrollment, payroll and all new hires.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
General Manager
Aimbridge: Holiday Inn Milwaukee Airport
01.2018 - 08.2019
- Developing, implementing and evaluating policies and procedures for the general operations of any department and of the entire establishment
- Involved in Revenue Management and Monthly Forecasting
- Managing relationships with hotel vendors, negotiating service agreements as appropriate for the provision of materials and supplies
- Ensuring that all employees and heads of department adhere to hotel policies and safety regulations
- Promoting teamwork to ensure optimum service and that guest's needs are met
- Lead by example
- Monitoring the general operations of the hotel, including activities of all departments
- Responsible for all on property HR, including open enrollment, payroll and all new hires.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
General Manager
Aimbridge Hospitality:Fairfield Inn
01.2016 - 01.2018
- Developing, implementing and evaluating policies and procedures for the general operations of any department and of the entire establishment
- Involved in Revenue Management and Monthly Forecasting
- Managing relationships with hotel vendors, negotiating service agreements as appropriate for the provision of materials and supplies
- Ensuring that all employees and heads of department adhere to hotel policies and safety regulations
- Promoting teamwork to ensure optimum service and that guest's needs are met
- Lead by example
- Monitoring the general operations of the hotel, including activities of all departments
- Responsible for all on property HR, including open enrollment, payroll and all new hires.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Assistant General Manager
DoubleTree by Hilton
01.2009 - 01.2016
- Successfully assisted in the transition fom a Crowne Plaza to DoubleTree in 45 days
- Cross-trained and backed up other guest service managers
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Adhered to all confidentially requirements at all times
- Met all customer call guidelines including service levels, handle time and productivity
- Solved unresolved guest issues
- Scheduled staff shifts to cover peaks and lulls in customer inquiries
- Administers support procedures for timely distribution of payroll
- Prepare payroll and input for processing
- Track and file, new hires, terms, changes and reviews.
Front Office Manager
Crowne Plaza Chicago North Shore
01.2005 - 01.2009
- Strong leader of customer support staff
- Instilled professionalism to all management staff, as well as front desk employees
- May hire, train and discharge workers
- Maintain positive guest relations
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Oversee and prepare schedules according to hotel business, within the structure of the budget
- Assisting in locating accommodations for guests when hotel space is not available.
Front Office Supervisor/Night Audit
Crowne Plaza Chicago North Shore
01.2001 - 01.2005
- Direct and coordinate the daily activities of the front office and communicate any problems to the front office manager
- Maintain positive employee relations in a supportive environment
- Assist in training of new employees and re-train when needed
- Must be familiar with all front office operations and procedures
- Examples: check in/out, handling guests and assist employees with problems
- Maintain a professional appearance, including nametag at all times, as you interact with guests
- Must close out the hotel day in the computer and start new day
- Run credit card audit trails and make certain proper back-up is included for all transactions
- Balances all departments which show activity, such as paid-outs, guest refunds, allowances, etc.
Education
GED -
Grant High School
Fox Lake, Illinois01.1998
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- P&L Management
Accomplishments
- Successfully recruited and trained 80 + Guest Service Team Members during my tenure with both Crowne Plaza Chicago North Shore and Hilton Double Tree.
- I am the CARE COMMITTEE President, Hilton certified to train the trainer.
- Assisted in winning the Crowne Plaza Torch Bearer Award four years in a row.
- Nominated for GM involvement in Sales two years in a row with Aimbridge Hospitality
Timeline
General Manager
Sonesta Simply Suites (formerly Candlewood Suites)
08.2019 - Current
General Manager
Aimbridge: Holiday Inn Milwaukee Airport
01.2018 - 08.2019
General Manager
Aimbridge Hospitality:Fairfield Inn
01.2016 - 01.2018
Assistant General Manager
DoubleTree by Hilton
01.2009 - 01.2016
Front Office Manager
Crowne Plaza Chicago North Shore
01.2005 - 01.2009
Front Office Supervisor/Night Audit
Crowne Plaza Chicago North Shore
01.2001 - 01.2005
GED -
Grant High School