Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Davis

New Haven,IN

Summary

Accomplished Business Support Supervisor with a proven track record at Parkview Physicians Group, enhancing operational productivity and employee satisfaction. Expert in operations management and team leadership, I've successfully implemented process improvements and fostered a collaborative environment. Skilled in both strategic planning and effective communication, I've driven significant advancements in service delivery and team efficiency. I have been involved in different committees for the implementation of the Standards and Procedures of Medicaid Scheduling, Workplace Violence Workgroup, Provider Reassignment Policy and Patient Attribution.

Overview

20
20
years of professional experience

Work History

Business Support Supervisor

Parkview Physicians Group
Fort Wayne, IN
03.2018 - Current
  • Collaborated with HR to resolve intricate employee concerns.
  • Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
  • Ensured accurate and timely handling of Physician expense reports.
  • Coordinated schedules for front desk, clinical staff, and providers.
  • Performed routine checks in offices each day.
  • Approve Payroll for staff and PTO request for staff.
  • Conducted direct touch base sessions with staff members.
  • Conducted interviews for prospective team members.
  • Led crucial conversations to address staff issues.
  • Coordinated purchasing for various medical and general supply needs.

Business Support Coordinator

Parkview Physicians Group
Fort Wayne, IN
07.2017 - 02.2018
  • Boosted operational productivity through the implementation of effective procedures.
  • Liaised with human resource department to resolve employee conflicts and concerns in need of escalation.
  • Managed procurement of supplies.
  • Conducted one-on-one sessions with team members.
  • Compiled expense reports for medical practitioners.
  • Coordinated front desk schedules.

Practice Support Assistant

Parkview Physicians Group
Fort Wayne, IN
10.2008 - 06.2017
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Daily Deposits

Supervisor

First Care Family Physicians
Fort Wayne, IN
06.2005 - 10.2008

Implemented efficient scheduling practices for optimal team performance.

Administered payroll processing for company staff.

Implemented efficient measures to optimize work schedules.

Conducted individualized coaching sessions.

Education

Diploma -

Northrop High School
Fort Wayne, IN
06.1996

Skills

  • Billing
  • Operations management
  • Event management
  • Statement reconciliation
  • Customer service
  • Audit support
  • Safety protocols and procedures
  • Verbal and written communication
  • Decision-making
  • Customer relations
  • Team building and leadership
  • Operational leadership
  • Employee motivation
  • Coaching and mentoring
  • Staff management
  • Analytical thinking
  • Data collection
  • Documentation and reporting
  • Strategic planning
  • Staff training
  • Employee management
  • Recruiting and hiring
  • Issue resolution
  • Project management
  • Employee scheduling
  • Policy implementation
  • Process improvement
  • Performance evaluations
  • Employee retention
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team leadership
  • Team collaboration
  • Effective communication
  • Active listening
  • Adaptability and flexibility
  • Daily operations management
  • Detail-oriented

Timeline

Business Support Supervisor

Parkview Physicians Group
03.2018 - Current

Business Support Coordinator

Parkview Physicians Group
07.2017 - 02.2018

Practice Support Assistant

Parkview Physicians Group
10.2008 - 06.2017

Supervisor

First Care Family Physicians
06.2005 - 10.2008

Diploma -

Northrop High School
Amanda Davis