Amanda Day
Ammon ,Idaho
Summary
Dynamic and results-oriented professional with high motivation to succeed. Adept in complex problem-solving and patient care. Excelled in enhancing patient satisfaction and streamlining operations, demonstrating exceptional time management and flexibility. Skilled in specimen collection and passionate about a career in healthcare.
Overview
15
15
years of professional experience
Work History
CNA
Morning Star
Idaho Falls
01.2025 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Lab Assistant
Mountain View Hospital
Idaho Falls, ID
01.2024 - 10.2024
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Collected blood specimens, attending to all stat, timed draws, and routine. Attended all codes and interacted with patients with diverse backgrounds, ages, conditions, and behavior.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
Customer Advocate
Blue Cross of Idaho
Idaho Falls, ID
05.2023 - 12.2023
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
Front Desk/CNA
Sterling Urgent Care
Idaho Falls, ID
12.2022 - 05.2023
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Checked patients in and out, ran insurance, collected payment, roomed patients.
- Enhanced patient satisfaction by providing compassionate and attentive care.
BDC Agent
Nissan
Stockton, CA
06.2016 - 06.2017
- Participated actively in ongoing training programs provided by the dealership to continuously improve skills.
- Researched and stayed current in consumer and industry trends.
- Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
- Supported dealership staff by swiftly attending to administrative tasks as needed during busy periods or absences of colleagues.
Juniors Supervisor
Kohls
Riverbank, CA
10.2009 - 06.2013
- Oversaw daily operations within the department, enabling smooth functioning while minimizing disruptions due to unforeseen issues.
- Communicated proactively with stakeholders, ensuring transparency and maintaining strong working relationships across departments.
- Reviewed customer feedback regularly to identify opportunities for enhancing service offerings, leading to increased client satisfaction levels.
- Improved team productivity by implementing new workflow processes and streamlining communication channels.
Education
Phlebotomy Training Specialist
CNA -
CEI
BLS -
CEI
High School Diploma -
Oakdale High School
2008
Skills
- Time management
- Patient care
- Attention to detail
- Complex Problem-solving
- Flexibility and adaptability
- Reliable team player
Timeline
CNA
Morning Star
01.2025 - Current
Lab Assistant
Mountain View Hospital
01.2024 - 10.2024
Customer Advocate
Blue Cross of Idaho
05.2023 - 12.2023
Front Desk/CNA
Sterling Urgent Care
12.2022 - 05.2023
BDC Agent
Nissan
06.2016 - 06.2017
Juniors Supervisor
Kohls
10.2009 - 06.2013
Phlebotomy Training Specialist
CNA -
CEI
BLS -
CEI
High School Diploma -
Oakdale High School