Amanda DeFazio

• Build relationships with customers to encourage repeat business.
• Maintain calm demeanor and professionally manage issues in busy, high-stress situations.
• Engage with clients to build rapport and loyalty.
• From negotiations and through inspections and contracts, I manage the entire process having a successful and seamless closing.

From negotiating through inspections and contracts, I managed the entire process, Always having a successful and seamlessly closing.

• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
• Performed manicures, pedicures, waxing, makeup and other beauty services.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
• Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
• Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
• Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
• Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.

• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
• Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
• Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
• Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
• Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
• Traveled all over Cape Cod performing mobile services, wedding hair and makeup, spray tans, manicures and pedicures for brides.

• Greeted new customers, discussed specials, and took drink and food orders.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Answered customers' questions, recommended items, and recorded order information.
• Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
• Trained new waitstaff on proper food handling, customer service and safety procedures.
• Cleaned 8 hotel rooms at the Cuttyhunk Fishing Club/ Bed and Breakfast for turnovers each weekend.