Amanda De Feno
New York,NY
Overview
19
19
years of professional experience
Work History
Massage Therapist
Independent Mobile Massage Therapy
01.2015 - Current
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Successfully manage and operate an independent mobile massage therapy business
Massage Therapist
Upper West Side Spa
04.2021 - 09.2023
Receptionist & Massage Therapist
Analaigh Day Spa
06.2020 - 03.2021
- Provided administrative tasks, including maintaining the reception area, greeting guests, answering multi-line phone system and maintaining office equipment.
- Booked appointments, greeted clients, handled payments, and created client service tickets, while providing safe and effective massage therapy.
Receptionist & Massage Therapist
Ettia Day Spa
05.2015 - 12.2019
Nanny
To Editor Of The New York Times
08.2008 - 06.2015
- Assisted with housekeeping duties as well as running errands.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and supervised educational and recreational activities.
Host/Server
Applebee's Grill + Bar
10.2006 - 08.2008
- Welcomed and seated guests, ensuring a pleasant dining experience.
- Assisted in educational programs by giving tours to school kids during class trips.
- Achieved a perfect score on two secret shopper evaluations.
Education
High School Diploma - Tourism, Travel And Hospitality Management
The Institute of Culinary Education
New York, NY12-2025
Associate in Occupational Studies Degree (AOS) - Health And Science
The Swedish Institute
New York, NY12.2012
Skills
- Licensed and certified as a massage therapist
- Knowledge of anatomy and physiology
- Customer service and client retention
- Front desk management
- Scheduling and calendar management
- Handling payments and invoicing
- Conflict resolution and problem solving
- Communication and empathy
Objective:
To obtain a position in the hospitality industry where I can contribute my strong interpersonal skills, attention to detail and passion for creating positive guest experiences. Eager to join a dynamic team and grow within an environment that values service excellence and customer satisfaction.
Timeline
Massage Therapist
Upper West Side Spa
04.2021 - 09.2023
Receptionist & Massage Therapist
Analaigh Day Spa
06.2020 - 03.2021
Receptionist & Massage Therapist
Ettia Day Spa
05.2015 - 12.2019
Massage Therapist
Independent Mobile Massage Therapy
01.2015 - Current
Nanny
To Editor Of The New York Times
08.2008 - 06.2015
Host/Server
Applebee's Grill + Bar
10.2006 - 08.2008
High School Diploma - Tourism, Travel And Hospitality Management
The Institute of Culinary Education
Associate in Occupational Studies Degree (AOS) - Health And Science
The Swedish Institute
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