Amanda DeForest
Virginia Beach,VA
Summary
Motivated and dedicated customer service professional with over twelve years of experience. Possessing enhanced interpersonal skills, committed to ensuring customer satisfaction. Seeking to leverage knowledge and skills into a leadership role, aiming to expand expertise and contribute to business growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Admissions Representative
Tidewater Tech Trade School
Virginia Beach, VA
02.2024 - Current
- Increased student enrollment by conducting informative and engaging campus tours for prospective students and their families.
- Accomplished weekly goals set forth by management such as appointments set, appointments given, students enrolled, start rate and entire package percentages.
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Assisted in meeting annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic 5-week period.
- Scheduled 3-5 daily appointments to meet with students face-to-face and discuss education plans.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Reviewed admissions applications to check students' eligibility for acceptance.
- Informed prospective students of financial aid options available at our institution and provided guidance on the application process.
- Spoke to groups of prospective students about enrollment, institution benefits and features during information sessions.
- Collaborated with other departments to ensure a seamless transition for incoming students, addressing any concerns or issues promptly.
- Facilitated successful campus events such as open houses and orientation sessions, resulting in increased student engagement and satisfaction.
Manager of Operations
Sandbridge Beach Buggies
Virginia Beach, VA
03.2019 - Current
- Organized dailey tasks for team such as cleaning the carts, charging and rotating carts, organizing tools and equipment.
- Maintained professional, organized, and safe environment for employees and patrons.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Confirmed appointments via telephone to inform of appropriate preparations needed prior to rental of golf cart.
- Accomplished multiple tasks within established timeframes.
- Maintained records of past, current and future customers
Head Bartender
The Barrel Room
11.2021 - 05.2022
- Prepared and served alcoholic beverages to bar guest while maintaining the well as well as all bar-back duties.
- Greeted all guest as they entered the restaurant.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed strict recipes and drink measurements to minimize product used.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Assisted with inventorying beverage stock and bar supplies.
Insurance Agent
Prosper Insurance Company
12.2019 - 10.2020
- Assisted customers with any questions about their homeowner insurance and/or auto insurance.
- Made sure the customer was receiving the best insurance offered with over 30 different carriers
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Created detailed reports for management to track performance and sales.
- Educated clients on insurance policies and procedures.
- Collected premiums on or before effective date of coverage.
- Finalized sales and collected necessary deposits.
Lead Waitress, Bartender, Caterer & Special Event Staff
The Egg Bistro
02.2017 - 05.2019
- Held key codes to perform discounts and comps.
- Trained new servers on all job duties to include great service, up-selling and informing guests of special events or offers available.
- Inspected supplies, equipment, and work areas to ensure efficient service and conformance to standards.
- Assigned duties, responsibilities, and work stations to employees in accordance with work requirements.
- Performed food preparation, bartending and serving necessities for special events such as: weddings, rehearsal dinners, music festivals, office holiday parties, etc
- Assisted in all areas of the restaurant when needed such as cooking, bussing, hostessing, washing dishes, etc.
Education
High School Diploma - undefined
Ocean Lakes High School
Virginia Beach, VASkills
- Polite, well-spoken and exceptionally hardworking
- Highly motivated leader with skills in delegating tasks, team building, training and assisting co-workers
- Knowledgeable in all areas of a restaurant
- Recipe and Menu Memorization
- Leadership Qualities
- Excellent interpersonal skills
- Ethics and integrity
- Student Recruiting
- Sales background
- Academic Advice and Counseling
- Customer Engagement
- Detail Oriented
- Relationship Building
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
- Licensed Property and Casualty Insurance Agent
Timeline
Admissions Representative
Tidewater Tech Trade School
02.2024 - Current
Head Bartender
The Barrel Room
11.2021 - 05.2022
Insurance Agent
Prosper Insurance Company
12.2019 - 10.2020
Manager of Operations
Sandbridge Beach Buggies
03.2019 - Current
Lead Waitress, Bartender, Caterer & Special Event Staff
The Egg Bistro
02.2017 - 05.2019
High School Diploma - undefined
Ocean Lakes High School