Marimba Lewis
Memphis,TN
Summary
Administrative Assistant/Customer Service/Sales/Admissions Representative who continually maintains a positive attitude while interacting with demanding clients and environments. Serving as a point of contact for both in-house and external phone queries.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Admissions Representative
Delta Technical College/MTI
07.2022 - Current
- Program Group Presentation Rep for specific division of the college, as group presentation speaker since 12/2022
- Responsibilities: interview potential students, assist with navigating the admissions process, follow thru with connecting those students with Financial Aid Department, provide documentation for other financial aid options to include VA Benefits and Employer Tuition Options, meeting required enrollment metrics
- Completed all tasks with use of Velocify system, CampusVue, enrollment aids, Docusign and Adobe systems, Powepoint Presentations
Certified Sales Associate
Gossett Motors, Inc
06.2010 - 07.2022
- Responsibilities: formal greeting and welcome of prospective/previous customers, manage and maintain client database of 2500+, including daily mail outs, follow up phone calls, schedule service appointments, assist customers with how to operate features of their new/ used vehicles
- Internet Sales Coordinator managed all incoming purchase inquiries to completion of sale
- Call Center Representative multi line phone system representative to include but not limited to answering calls, transfer to proper personnel, follow up to CM systems, maintain personnel roster, systems multi tasking
- Additional responsibilities: maintain continuous training compliance for Volkswagen of America
- Certified Sales Associate 2/2016-2/2017 Mercedes Benz of Memphis
Scheduling Coordinator
Home Care Solutions
Southaven, MS
08.2009 - 11.2009
- Ordered and distributed office supplies while adhering to a fixed office budget, managed office supplies, vendors, organization, and upkeep
- Directed guests and routed deliveries and courier services
- Answered and managed incoming and outgoing calls while recording accurate messages
- Compiled company information and related material and distributed it to candidates
- Maintained schedule for staff and clients, calculated employee pay sheets
- Processed client rebate reconciliation, reporting and check requests
Administrative Assistant
Case Management, Inc.
Memphis, TN
05.2005 - 08.2009
- Responsibilities: Screened all visitors
- Completed data entry, tracked resumes and maintained the applicant tracking system
- Helped distribute employee notices and mail around the office
- Helped distribute client notices, weekly allowances and monthly expenses
- Greeted numerous visitors, including VIPs, vendors, and interview processes
- Assisted with event planning, including associated travel and logistical arrangements
- Completed data entry, employee onboarding, tracked resumes and maintained the applicant tracking system
- Compiled company information and related material and distributed it to candidates
- Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO
- Maintained office supplies
- Coordinated board and committee meetings, including schedules and information preparation and distribution
Education
Applied Psychology, Organizational Leadership
Southwest TN Community College
Memphis, TN08-2027
Organizational Leadership
Union University
Germantown, TN01.2008
Skills
- Professional phone etiquette
- Excellent communication skills
- Articulate and well-spoken
- Excellent planner and coordinator
- Work well under pressure
- Social media knowledge
- Pleasant demeanor
- Administrative support specialist
- HIPAA compliance administrator
- Social Security Rep Payee Administrator
- Filing and data archiving
- Employee training/onboarding and development
- Critical thinking
- Accounting familiarity using QuickBooks
Certification
- Master Certified Sales Certified VW of America and Mercedes Benz
- Trained AS400 Phone System
- Trained QuickBooks Accounting System
- Recognition for Administrative Support Programs with a Non-profit Organizations for At Risk Families Whitehaven Southwest Mental Health Facility 2007
- CPR/First Aid Training American Heart Association
- Tactical Negotiations Training
Accomplishments
- Successfully resolved consumer issues
- Managed inventory and office budgeting for office of 50+ employees
- Coordinated weekly team meetings and drafted agendas to increase meeting efficiency
- Coordinated quarterly fundraisers and maintained community liaison with community donors
Timeline
Admissions Representative
Delta Technical College/MTI
07.2022 - Current
Certified Sales Associate
Gossett Motors, Inc
06.2010 - 07.2022
Scheduling Coordinator
Home Care Solutions
08.2009 - 11.2009
Administrative Assistant
Case Management, Inc.
05.2005 - 08.2009
Applied Psychology, Organizational Leadership
Southwest TN Community College
Organizational Leadership
Union University