Amanda De Jesus
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
11
11
years of professional experience
Work History
Case Manager
Tek Experts (Microsoft)
10.2022 - Current
- Point of contact for customers, gather information needed to resolve cases, set expectations, manage the case lifecycle, collaborate with technical engineers to validate approach, maintain documentation for all cases, including queries, process steps and resolutions.
Brand Ambassador
Self Employed Services
03.2013 - 12.2022
- Brand awareness through event demonstrations to educate customers about benefits, products and services, leading to increased interest and sales conversions.
Captioning Agent
CaptionCall
11.2020 - 01.2022
- Streamlined communication of hearing-impaired clients by providing accurate and timely captions for phone calls.
Cocktail Server
Rio All-Suites Hotel And Casino
07.2019 - 03.2020
- Take and deliver drink orders, maintain a clean and organized bar area and apply safe food handling and optimal cleaning strategies to maintain proper sanitation.
Education
Associate of Applied Science - Tourism, Convention And Event Planning
College of Southern Nevada
Las Vegas, NV05.2023
Skills
- Customer Service
- Tech Savvy
- Email and Telephone Etiquette
- Multitasking Abilities
- Case Documentation
- Teamwork
- Planning and Organization
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
Tek Experts (Microsoft)
10.2022 - Current
Captioning Agent
CaptionCall
11.2020 - 01.2022
Cocktail Server
Rio All-Suites Hotel And Casino
07.2019 - 03.2020
Brand Ambassador
Self Employed Services
03.2013 - 12.2022
Associate of Applied Science - Tourism, Convention And Event Planning
College of Southern Nevada
Similar Profiles
Azeez Adebowale OsisanwoAzeez Adebowale Osisanwo
Technical Support Engineer Stage II at Tek-Experts (Microsoft Partner)Technical Support Engineer Stage II at Tek-Experts (Microsoft Partner)
Raul Baltodano ArayaRaul Baltodano Araya
VIRTUAL MACHINE TEAM SUBJECT MATTER EXPERT LINUX at TEK EXPERTS MICROSOFT AZURE DEPARTMENTVIRTUAL MACHINE TEAM SUBJECT MATTER EXPERT LINUX at TEK EXPERTS MICROSOFT AZURE DEPARTMENT
Garrett BreauxGarrett Breaux
Critical Situation Manager at Tek Experts - MicrosoftCritical Situation Manager at Tek Experts - Microsoft