Summary
Overview
Work History
Education
Skills
Timeline
Professional Strengths
Generic

Amanda De Los Santos

Service
363 Housefinch Loop, Leander,TX

Summary

Client service professional with track record of effectively handling client inquiries and providing tailored solutions. Known for strong commitment to team collaboration and achieving positive results. Valued for adaptability and top-notch customer interaction skills.

Overview

23
23
years of professional experience

Work History

Client Service Specialist

Allied Gallery
01.2021 - Current
  • Promoted client satisfaction by working with operational teams in proper resolution of service issues.
  • Received and submitted payments, updated account information and provided receipts.
  • Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Managed client inquiries, ensuring timely resolution and exceptional service delivery.
  • Collaborated with sales teams to enhance customer experience and streamline communication processes.

Lead Server

Margaritas Mexican Resturant
05.2016 - 01.2021
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
  • Provided training to new hires
  • Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.

Volunteer

Operation Liberty Hill
02.2017 - 05.2018
  • Helped organize and implement programs and projects to aid community and individuals.
  • Educated residents and families about available services and resources
  • Coordinated referrals to community services by advocating for individual needs and addressing roadblocks

Teacher

Leander Methodist Church
08.2014 - 07.2016
  • Provided a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play
  • Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music and storytelling
  • Developed and implemented assessment tools to evaluate student progress and identify weak points

Server Advisor

Bmw Of Austin
04.2006 - 08.2014
  • Carried out all administrative and operational duties in a fast paced environment
  • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact
  • Succeeded in meeting goals for Quality Management
  • Explained amount for expected services and provided detailed answers to customer questions

STORE MANAGER

Tan It All
01.2003 - 04.2006
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Increased profits 51% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis

Education

Some College (No Degree) - Business

Lamar University
Orange, TX

Skills

  • Administrative, Sales and Office Support
  • Proactive Self-Starter
  • Multitasking and Prioritization
  • Invoice Preparation and Processing
  • Issue and Complaint Resolution
  • Client advisory
  • Telephone skills
  • Strong empathy
  • Money handling
  • Exceptional communication

Timeline

Client Service Specialist

Allied Gallery
01.2021 - Current

Volunteer

Operation Liberty Hill
02.2017 - 05.2018

Lead Server

Margaritas Mexican Resturant
05.2016 - 01.2021

Teacher

Leander Methodist Church
08.2014 - 07.2016

Server Advisor

Bmw Of Austin
04.2006 - 08.2014

STORE MANAGER

Tan It All
01.2003 - 04.2006

Some College (No Degree) - Business

Lamar University

Professional Strengths

Strong leadership qualities, multitasking skills, self-motivated. Excellent written and communication skills, Accepts challenges and learn quickly. Recommendations upon request

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