Dynamic operations leader with expertise in developing policies that drive operational efficiency and enhance team performance. Strong organizational and time management skills support effective collaboration across departments. Committed to leveraging management insights to foster organizational success and continuous improvement.
Overview
14
14
years of professional experience
Work History
SVP of Operations
Equity & Help Inc
Clearwater
11.2023 - Current
Oversaw budget management, ensuring financial sustainability of programs and services.
Developed and implemented policies that enhanced operational efficiency across departments.
Conducted regular reviews of business operations, identifying areas for improvement and proposing actionable solutions.
Collaborated with cross-functional teams to align on organizational goals and objectives.
Built top-performing teams by training in areas of expertise and through effective coaching and mentoring.
Sales Associate
Equity & Help Inc.
11.2021 - Current
Identified and contacted prospective clients to guide them through the sales process, enhancing customer engagement.
Initiated negotiations and drafted sales proposals to present information clearly to potential buyers.
Extensive knowledge of what the company is selling. Giving the ability to answer questions customers may have and also to better relate what the company has to offer to the desires of each individual.
Trained new team members on lead development and presentation of company offerings, facilitating smoother onboarding.
Compiled and delivered sales reports to ensure superiors had updated information on sales activities.
Retail Lead
Royal Vapor/Tobacco Road Inc.
01.2012 - 11.2021
Maintain knowledge of all products available in the store and know the store layout.
Managed inventory by ordering supplies and organizing stock room for efficient access.
Once shipments come in, place merchandise on the sales floor, add price tags, and scan items into the digital inventory system.
Staged sales displays to improve product visibility and drive customer engagement.
When customers are ready to check out, operate the register to complete sales and collect payments.
Conducted daily cash drawer balancing to maintain financial accuracy and accountability.
Educated customers on vapor products to ensure safe usage in a family-owned retail environment.
Education
A.S - Business Administration, Management & Leadership