Amanda Deras
Pontiac,MI
Summary
Dynamic manager with experience in customer service and team leadership at A & W All-American Food. Successfully resolved customer complaints, enhancing satisfaction levels, while training team members in cash handling. Demonstrated strong decision-making skills and improvements as a volunteer at Oakland HOPE, optimizing operations for better efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
A & W All-American Food
Auburn Hills, MI
07.2022 - 05.2025
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Communicated with customers and team members to solve problems.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Proven ability to learn quickly and adapt to new situations.
Volunteer
Oakland HOPE
Pontiac, MI
01.2024 - 05.2024
- Worked well in a team setting, providing support and guidance.
- Trained new volunteers on operational procedures and customer service best practices.
- Implemented process improvements to streamline food sorting and packing operations.
- Sorted, stocked and organized shelves with food for easy access by other volunteers.
Education
Bachelor of Science - Human Resources Development
Oakland University
Rochester, Michigan, MI05-2028
High School Diploma -
Pontiac High School
Pontiac, MI05-2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Volunteer
Oakland HOPE
01.2024 - 05.2024
Manager
A & W All-American Food
07.2022 - 05.2025
Bachelor of Science - Human Resources Development
Oakland University
High School Diploma -
Pontiac High School