Amanda Dietz
Maryville,TN
Summary
I am a wife and mother, who is looking for a job with flexible hours (at first) and a decent wage. I am open to building up to full-time work, if I find a job I can do long term, while being able to still take care of my family life.
I have been out of the worldly workforce for about 17 years, however, my life experiences have prepared me for whatever I need to do next in my life.
I have had a few three-month long summer jobs, as a teenager (movie theatre, Papa John’s delivery driver, Hickory Farms mall store, private lesson basketball coach). I do not have much knowledge nor remember many professional details from these jobs, so I will not list them in actual resume job section.
I have had the privilege to briefly live in Europe (Italy and Slovakia) and Japan (Nagoya).
I am active in my church as a youth group leader and security team member.
I enjoy physical activity rather than being in one place all the time.
I try to keep myself physically and mentally healthy through exercise and eating decent foods each day.
I am not afraid to try new activities.
I am a people person and can talk to anyone, but during this middle age stage of life, I don’t always have to be around people. I do like my quiet and space.
Whatever I do, I try to do correctly and with 100% effort, however, I am not unwilling to ask for help when it is needed.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
FYE Foothills Mall
Maryville, TN
09.2003 - 10.2004
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Promoted available products and services to customers during service, account management and order calls.
- Processed orders and returns efficiently and accurately.
- Maintained up-to-date knowledge of company policies and procedures.
- Consistently met or exceeded performance metrics and targets.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Supported sales team members to drive growth and development.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Attended regular team meetings to discuss best practices.
- Actively contributed to the improvement of department processes.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Delivered exceptional service by empathizing with customer concerns.
- Worked collaboratively with team members to achieve goals.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Surpassed sales goals through implementation of successful marketing strategies.
- Provided product information to assist customers in purchasing decisions.
- Adapted communication style to diverse customer base effectively.
- Cross-sold products by identifying customer needs during interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Escalated complex issues to appropriate departments for resolution.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Participated in training sessions to enhance skills and knowledge.
- Resolved customer complaints, ensuring a positive experience.
Customer Service Representative
Egwani Farms Golf Course
Rockford, TN
05.2000 - 05.2003
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Attended regular team meetings to discuss best practices.
- Actively contributed to the improvement of department processes.
- Delivered exceptional service by empathizing with customer concerns.
- Worked collaboratively with team members to achieve goals.
- Mentored junior team members and managed employee relationships.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adapted communication style to diverse customer base effectively.
Assistant Women's Basketball Coach
Maryville College
Maryville, TN
09.1999 - 03.2000
- Collaborated with Head Coach to plan and coordinate practice sessions.
- Maximized physical talent of team through quality teaching and coaching.
- Promoted diverse and inclusive culture with team and athletics program.
Education
Bachelor of Arts - History
Maryville College
Maryville, TN05-1999
Some College (No Degree) - Undecided At That Time
University of Alabama Huntsville
Huntsville, ALSome College (No Degree) - Undecided At That Time
Jefferson State Community College
Birmingham, ALSkills
- Hard worker
- Disciplined
- Dependable
- Empathetic
- Visual learner
- Good sense of humor
- Like to have fun
- Love sports
- Safe driver
- Adaptable
- Independent
- Team player
Timeline
Customer Service Representative
FYE Foothills Mall
09.2003 - 10.2004
Customer Service Representative
Egwani Farms Golf Course
05.2000 - 05.2003
Assistant Women's Basketball Coach
Maryville College
09.1999 - 03.2000
Bachelor of Arts - History
Maryville College
Some College (No Degree) - Undecided At That Time
University of Alabama Huntsville
Some College (No Degree) - Undecided At That Time
Jefferson State Community College