Sonia Moncada
Houston,TX
Summary
To get hired and be given a position.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
EZTAG
01.2023 - 05.2024
- Processed payments in cash and cards
- Satisfying customers with instructions on how to use toll roads
- Excellence communications with leads, managers, and supervisors
Call Center
FEMA
03.2022 - 11.2022
- Ensured customers were satisfied with status updates
- Listen attentively to caller needs to ensure a positive customer experience
- Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues
Customer Service Representative
Drive Away
08.2021 - 02.2022
- Excelled in a fast- spaced setting by demonstrating skills in POS operations, customer service problem-solving, effectively managing time and prioritizing tasks
- Strong product knowledge and understanding of customer needs while providing friendly and efficient check-out experience
- Ensuring payments received and account records balanced at the end of day
- Portray excellent communication skills to allow me to successfully connect/ interact with customers, employees, and management
MANAGER
Check n Go
06.2019 - 06.2021
- Ensured store achieved goals and provide guidance to employees
- Maintained bank's normal operations and procedures
- Help customers with their financial needs and build client relationships
- Assisted the manager with state audits and strict safe deposits
Cashier
Barri Financial Group
09.2017 - 05.2019
- Satisfying customers with transactions
- Managing large amount of money and responsible for a balanced safe
- Ensured customer satisfaction with patience, opened mindedness, and positive attitude
Cashier
A1 Check Cashing
06.2016 - 08.2017
- Consistently adhere to quality expectations and standards
- Provided superior customer service by helping with customers decisions
- Processed wire transfers through Western Union, sold money orders
Education
High School Diploma -
Houston Can Academy
01.2018
Skills
- Great Customer Service
- Time Management
- Hard Worker
- Ability to learn new skills quickly and accurately
- Communication Skills
- Organization skills
- Problem Solving
- Ability to prioritize and handle multiple tasks in a challenging environment
Timeline
Customer Service Representative
EZTAG
01.2023 - 05.2024
Call Center
FEMA
03.2022 - 11.2022
Customer Service Representative
Drive Away
08.2021 - 02.2022
MANAGER
Check n Go
06.2019 - 06.2021
Cashier
Barri Financial Group
09.2017 - 05.2019
Cashier
A1 Check Cashing
06.2016 - 08.2017
High School Diploma -
Houston Can Academy
Similar Profiles
Ashleigh UriasAshleigh Urias
Office Assistant at EztagOffice Assistant at Eztag
Jakwannai WashingtonJakwannai Washington
Lead Teacher, Biology & Biomedical Science at Sheldon Independent School DistrictLead Teacher, Biology & Biomedical Science at Sheldon Independent School District
ANDRE GOBERTANDRE GOBERT
Certified Debt Specialist at National Debt ReliefCertified Debt Specialist at National Debt Relief
Jazelle FossJazelle Foss
Library Clerk Intern at Public LibraryLibrary Clerk Intern at Public Library
DaiJah LoganDaiJah Logan
Operations Project Manager at ClippOperations Project Manager at Clipp