Marquitta Robertson
Duramed Inc
Hammond,LA
1
Certification
12
years of professional experience
I have worked in retail for 6 years. I graduated from college as a Certified Medical Assistant in the year 2022. While in college I obtained my CNA certification as well. I am a hard working person and can take on any obstacles. I am a dependable team player and multitasker.
Work History
Customer Service Representative
3 Years 1 Month- Filled orders for hospital bed, wheelchairs, walkers and other durable medical equipment
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Patient Navigator
7 Months- Send messages to doctors
- Facilitated communication between patients and various departments and staff.
- Answered incoming calls
- Assisted patients with scheduling appointments with doctors
- Filed medical records.
- Sent refill requests for medication for patients
- Provided excellent customer service to patients and medical staff.
Cashier
5 Years 9 Months- Returned non-purchased products to shelves and performed general merchandising functions
- Greeted all customers and provided prompt and friendly service
- Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
- Assisted customers with locating items, answering questions and providing direction and service
- Solved complaints by customers and issued credits for returned merchandise
- Collected payment for customer purchases
- Bagged and packaged customer orders and purchases
- Processed cash register transactions by inputting product costs and giving back change
- Maintained merchandise displays, including end caps, floor displays, and aisles.
Education
High School Diploma
College - Allied Health
Skills
Great customer service
Communication skills
Problem solving
Friendly attitude
Great time management
Product management
Pricing
Market Research
Strategic Planning
Merchandising
Triage
Schedule Making
Documentation review
Medical terminology
Medical Records
Vital signs
Body mechanics
EMR Systems
Experience Administering Injections
Phlebotomy
Epic
Laboratory Experience
Customer Service
Patient Care
Venipuncture
Medical Office Experience
Analytics
Certification
Certified Medical Assistant
Certified Nursing Assistant
First Aid/CPR Certified
Timeline
Customer Service Representative
Duramed Inc
07.2023 - CurrentRead More
Patient Navigator
Ochsner Health
09.2022 - 04.2023Read More
Cashier
Walmart Supercenter
02.2015 - 11.2020Read More
Compass Career College
College from Allied Health
Read More
Kentwood High Magnet School
High School Diploma
Read More