Amanda Dodson
Ludington
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Reliable Shift Leader with Number years in Type industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
8
8
years of professional experience
Work History
Shift Lead
WESCO
07.2016 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Responded to and resolved customer questions and concerns.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Enforced company policies and regulations with employees.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Trained and mentored new employees to maximize team performance.
Education
Ludington High School
Ludington, MI1998
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Operations Monitoring
- Positive Attitude
- Cash Handling
- Problem-Solving
- Team Leadership
- Team Supervision
- Staff Training and Development
- Training Assistance
- Sales and Upselling
- Shift Paperwork Completion
- Assigning Work
- Professional Appearance
- Operations Support
Timeline
Shift Lead
WESCO
07.2016 - Current
Ludington High School