Amanda Doria
Panera Bread
Los Angeles,CA
7
years of professional experience
As a caring, vigilant and devoted individual I am determined to bring top-notch, and conflict management skills wherever I go. Not only am I successful at managing multiple priorities at once, I also desire to take on added responsibilities to meet team goals. I am a dependable candidate with a positive attitude.
Work History
Associate
3 Years- Delivered exceptional customer service by assisting guests with orders and inquiries.
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored new team members on operational procedures and customer engagement techniques.
- Adhered to strict food safety and sanitation protocols while preparing and serving food.
- Maintained cleanliness of work areas, including dining and kitchen spaces, throughout each shift.
- Adapted to multiple roles, including sandwich/salad maker, cashier, and drive-thru attendant.
- Addressed customer complaints promptly and effectively to ensure satisfaction.
- Collaborated with staff to enhance customer satisfaction, streamline procedures, and support improved profitability.
- Implemented food safety to ensure compliance every shift.
Direct Care Staff
2 Years 7 Months- Assisted clients with daily living needs, including money management skills, enhancing self-esteem and promoting overall wellness.
- Schedule, transport, and provide support with medical appointments and community integration.
- Prepare a variety of healthy meals to support clientele's nutritional needs.
- Record temperature and blood sugar, directed by a physician.
- Monitoring and documenting the physical, mental, and emotional conditions of clients, reporting changes to a designated manager.
- Maintaining a clean and safe environment for clientele.
- Responsible for ensuring that any suspicion of or knowledge of suspected abuse is reported in accordance with the law, "Mandated Report.".
- Submit accurate, complete, and legible notes, billing and payroll documentation in a timely manner.
Certified Shift Manager
1 Year 4 Months- Generated daily reports to assess performance and inform proactive adjustments.
- Resolved customer complaints, questions, and inquiries.
- Supervise and train team members to provide exceptional service, driving retention and satisfaction.
- Streamline efficiency, reduce labor hours and boost profitability to optimize overall productivity.
- Develop new promotional strategies to increase customer base and market share, promoting new menu items or deals through diverse channels.
- Handle over $3,000 in funds each day in a fast-paced food environment.
- Complete thorough opening, pre-closing, closing and shift change functions to maintain operational standards each day.
- Implemented food safety to ensure compliance every shift.
Education
High School Diploma
- Police Academy Program.
Skills
Food safety compliance
Customer service
Compassionate client care
Financial Transactions
Time management
Team Management
Complex problem-solving
Multitasking
Adaptability
Teamwork
Attention to detail
Communication
Timeline
Associate
Panera Bread
11.2023 - CurrentRead More
Direct Care Staff
XClusiv Services
04.2021 - 11.2023Read More
Certified Shift Manager
McDonalds
12.2019 - 04.2021Read More
Woodrow Wilson High School
High School Diploma
Read More