Taylor Mosher
Saint Charles,MO
Summary
Detail-oriented professional with extensive experience in retail and restaurant management. Proven track record of enhancing operational efficiency and customer satisfaction through effective communication and problem-solving skills. Strong ability to lead teams and implement strategies that drive results.
Overview
5
5
years of professional experience
Work History
Associate
Old Navy
Saint Peters , MO
05.2025 - Current
- Processed customer transactions efficiently, ensuring smooth checkout a smooth checkout experience.
- Engaged with customers to create positive shopping a positive shopping experience and address their needs.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Maintained cleanliness and organization of the store to create welcoming a welcoming environment for customers.
- Collaborated with team members to restock shelves efficiently.
- Coordinated product displays to highlight promotions and seasonal items.
- Supported inventory management through regular stock checks.
- Trained new associates on store operations, policies, and procedures.
- Performed cash register functions accurately and efficiently.
- Ensured compliance with company safety regulations at all times while on the job.
Cashier
Dierbergs
Lake Saint Louis , MO
04.2024 - Current
- Managed cash register accurately, ensuring error-free transactions and customer satisfaction.
- Processed customer transactions efficiently at a busy retail location.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Utilized point-of-sale systems for efficient transaction processing and accurate inventory tracking.
- Delivered excellent customer service by promptly addressing inquiries and resolving concerns.
- Handled returns and exchanges according to store guidelines effectively.
- Maintained a clean and organized checkout area for optimal workflow.
Shift Manager
Raising Cane's
Wentzville, Missouri
04.2023 - 04.2024
- Supervised daily restaurant operations and ensured adherence to company standards.
- Led team members in effective operations and procedures, fostering a collaborative work environment.
- Trained new team members on service protocols and operational procedures.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Monitored food safety practices and maintained cleanliness in food preparation areas.
- Enforced safety standards throughout the store including proper use of equipment.
- Resolved escalated customer service issues efficiently, enhancing customer satisfaction.
- Resolved conflicts between staff members in a professional manner.
- Responded quickly and effectively to emergency situations as they arose.
- Analyzed sales reports to identify trends, informing strategies for improvement and growth.
Shift Manager
Chick-fil-A
O'Fallon, Missouri
02.2021 - 04.2023
- Supervised daily restaurant operations and ensured adherence to company standards.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Trained new team members on service protocols and operational procedures to ensure consistent service quality.
- Implemented training programs that elevated team performance and operational efficiency.
- Monitored food safety practices and maintained cleanliness in food preparation areas.
- Resolved customer complaints promptly, contributing to improved guest satisfaction and loyalty.
- Coached employees on interactions with customers to drive exceptional service.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Managed daily cash intake by counting out registers and tabulating profits.
- Collaborated with management on special promotions and community events initiatives.
- Ensured completion of all opening and closing duties was completed accurately according to established guidelines.
Education
High School Diploma -
Troy Buchanan High School
Troy, MO05-2012
Skills
- Point-of-sale systems
- Cash handling
- Returns processing
- Opening and closing procedures
- Shift checklists
- Food safety compliance
- Workplace safety
- Handling customer complaints
- Effective communication
- Attention to detail
- Time management
- Problem solving
- Team leadership
- Training and mentoring
- Cash handling
Timeline
Associate
Old Navy
05.2025 - Current
Cashier
Dierbergs
04.2024 - Current
Shift Manager
Raising Cane's
04.2023 - 04.2024
Shift Manager
Chick-fil-A
02.2021 - 04.2023
High School Diploma -
Troy Buchanan High School