Victoria Wampler
Gainesville,GA
Summary
Dynamic customer service professional with extensive experience, excelling in money handling and customer engagement. Proven ability to enhance sales through effective product recommendations and conflict resolution. Recognized for building strong client relationships and consistently achieving high satisfaction ratings. Reliable team player dedicated to delivering exceptional service. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
6
6
years of professional experience
Work History
Associate
The UPS Store Inc.
Gainesville, GA
02.2025 - Current
- Computed purchases and received and processed cash or credit payment.
- Processed payments using point-of-sale systems.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Handled incoming calls from customers regarding orders or other inquiries.
- Bagged or packaged purchases and wrapped gifts.
- Built relationships with customers by providing friendly customer service.
Service Advisor
Atlanta Speedwerks
Gainesville, GA
10.2024 - 02.2025
- Collected deposits or payments and arranged for billing.
- Upsold additional products or services when appropriate.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Greeted customers and addressed their needs in a professional manner.
Associate
The UPS Store Inc.
Dallas, GA
03.2023 - 10.2024
- Computed purchases and received and processed cash or credit payment.
- Processed payments using point-of-sale systems.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Handled incoming calls from customers regarding orders or other inquiries.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Developed and maintained relationships with clients and vendors.
- Bagged or packaged purchases and wrapped gifts.
Call Center Representative
Six Flags
06.2020 - 09.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Technical Support Representative
Convergys
10.2018 - 09.2020
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
Education
High School Diploma -
White County High School
Cleveland, GA05.2018
Skills
- Critical Thinking
- Customer Response
- Customer Needs Assessments
- Customer Engagement
- Reliable Team Worker
- Money Handling
- Coordinating Reservations
- Time Management
- Conflict Resolution
- Point-of-sale systems
Timeline
Associate
The UPS Store Inc.
02.2025 - Current
Service Advisor
Atlanta Speedwerks
10.2024 - 02.2025
Associate
The UPS Store Inc.
03.2023 - 10.2024
Call Center Representative
Six Flags
06.2020 - 09.2021
Technical Support Representative
Convergys
10.2018 - 09.2020
High School Diploma -
White County High School
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