Kayla Melcher
Maidson
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Committed to enhancing customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Associate
Ups Store
Athens
05.2025 - Current
- Handled incoming calls from customers regarding orders or other inquiries.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Processed payments using point-of-sale systems.
- Assisted customers with shipping, printing, and packaging needs promptly.
- Handled cash transactions accurately and maintained financial records securely.
- Resolved customer inquiries and issues with professionalism and care.
- Assisted customers with selecting items and answering questions about products.
Production Team Member
CAPAA of NEPA
Scranton
01.2017 - 01.2024
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Supervised maintenance of facilities and equipment for safety and functionality.
- Oversaw ticket sales processes, enhancing customer experience at point of sale.
- Managed inventory, ordering supplies as needed.
- Implemented cost-saving initiatives to reduce overhead expenses.
- Resolved customer complaints in a timely manner while maintaining good relations with patrons.
- Coordinated scheduling for staff and performers to optimize resource allocation.
Education
Associate of Arts -
Northampton Community College
Bethlehem, PA01-2018
Skills
- Team collaboration
- Reliability and punctuality
- Adaptability and flexibility
- Point-of-sale systems
- Order processing
- Customer relationship management
Timeline
Associate
Ups Store
05.2025 - Current
Production Team Member
CAPAA of NEPA
01.2017 - 01.2024
Associate of Arts -
Northampton Community College
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