Amanda Dorman
Greensboro,US
Summary
Results-oriented Customer Service and Sales Administrator with extensive aviation expertise. Proficient in developing training programs and managing complex schedules, enhancing customer satisfaction through strategic communication. Strong background in cross-functional collaboration and process optimization, consistently driving innovative initiatives that align with business goals. Committed to advancing safety standards and fostering continuous improvement in aviation training environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Sales and Strategy Administrator
Honda Aircraft Company
01.2025 - Current
- Aligned customer service strategies with corporate goals for improved operational performance.
- Facilitated division-wide reporting meetings to enhance transparency and actionable insights.
- Streamlined workflows through process improvements, increasing overall operational efficiency.
- Launched marketing campaigns that significantly boosted brand presence and customer engagement.
- Cultivated strategic partnerships with industry stakeholders to enhance marketing visibility.
- Analyzed service performance metrics, identifying trends for data-driven improvement strategies.
Customer Service Training Coordinator
Honda Aircraft Company
02.2021 - Current
- Ensured timely training completion by effectively coordinating schedules and compliance standards.
- Resolved customer inquiries, enhancing satisfaction with training and Pilot Services.
- Managed Pilot Service requests, including scheduling, contract negotiation, and insurance compliance.
- Analyzed training schedules for optimization, leading weekly meetings with FlightSafety International.
- Executed revenue-generating programs like Pilot Mentor Flying, promoting best safety practices.
- Coordinated communication and sponsorship efforts with HondaJet Owner and Pilot Association.
Receptionist
Honda Aircraft Company
10.2019 - 02.2021
- Enhanced guest satisfaction by managing reception area and daily operations.
- Increased event organization efficiency through optimized administrative processes.
- Supported team goals by coordinating HR training and recruitment logistics.
- Improved operational clarity by maintaining accurate multi-departmental records.
- Created welcoming environment for visitors by providing excellent customer service.
- Implemented efficient reception protocols, elevating overall guest satisfaction.
Childcare Worker
Self-Employed
07.2016 - 09.2019
- Ensured timely transportation for children to school and activities.
- Oversaw homework and chore completion, enhancing academic success.
- Maintained organized family schedules, promoting stability in daily routines.
- Facilitated child development through educational and social activity enforcement.
- Provided emotional care, creating a safe and nurturing home environment.
Education
MBA - Concentration in Marketing
University of North Carolina Wilmington
Wilmington12.2025
Certificate - Business Leadership
The Ohio State University
Columbus05.2024
Bachelor's Degree - Business Administration, Minor in Consumer, Apparel, Retail Studies
University of North Carolina At Greensboro
Greensboro05.2019
Skills
- Effective communication
- Prioritization and scheduling
- Presentation design
- Excel
- Experienced in Microsoft Word
- Project Management
- Strategy Development
- Event Organization
- Customer support resolution
- Accurate record management
- Cross-departmental collaboration
- Organizational Skills
- Team collaboration
Certification
- MAY 2021 Working with Difficult People at Catapult Training Course
- OCT 2021 General Familiarization Maintenance HA 420 HondaJet at FlightSafety International
- DEC 2021 Pilot Initial Ground School HA 420 HondaJet at FlightSafety International
- MAR 2024 Honda Philosophy at Honda Aircraft Company
Timeline
Customer Service Sales and Strategy Administrator
Honda Aircraft Company
01.2025 - Current
Customer Service Training Coordinator
Honda Aircraft Company
02.2021 - Current
Receptionist
Honda Aircraft Company
10.2019 - 02.2021
Childcare Worker
Self-Employed
07.2016 - 09.2019
MBA - Concentration in Marketing
University of North Carolina Wilmington
Certificate - Business Leadership
The Ohio State University
Bachelor's Degree - Business Administration, Minor in Consumer, Apparel, Retail Studies
University of North Carolina At Greensboro
Community Involvement
- Fundraising and Ambassador for Make-A-Wish Central NC and Western NC
- Fundraising and volunteer work with Ukirk Greensboro, a campus ministry organization
- Honored member, Patient, and Fundraiser for the Leukemia Lymphoma Society of Greensboro
- Participant of Toys for Tots annual Elves in Aviation Campaign sponsored by Honda Aircraft Company
- Member of the Honda Aircraft Company Young Professionals and Women's Business Resource Groups