Amanda Dossey
Farmingville,NY
Summary
Developed and led office operations from inception, overseeing accounts receivable and revenue cycle management while implementing and optimizing EMR systems and training staff on documentation accuracy and compliance.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Medical Secretary
NYU Langone Health
Riverhead, NY
02.2024 - Current
- Manage complex multi-provider schedules, improving patient flow and reducing wait times through proactive appointment coordination.
- Serve as primary patient liaison, resolving inquiries and issues to enhance patient satisfaction and retention.
- Facilitate patient check-in/check-out, insurance verification, and copay collection with 100% accuracy.
- Coordinate referrals and prior authorizations, ensuring seamless care transitions and timely approvals.
- Maintain EMR records in EPIC with full HIPAA compliance.
Office Assistant
NYU Langone Health
01.2022 - 02.2024
- Managed high-volume appointment scheduling and front desk operations to streamline clinic workflow.
- Verified insurance eligibility and processed referrals, ensuring compliance with payer requirements.
- Scheduled infusions and procedures, improving operational efficiency and resource utilization.
- Maintained HIPAA-compliant electronic medical records with meticulous attention to detail.
- Leveraged EPIC to support administrative, billing, and patient-related tasks efficiently.
Practice Support Associate
St. Charles Long Island Nephrology
03.2020 - 07.2020
- Collected and entered patient data in EPIC EMR, ensuring 100% data accuracy and HIPAA compliance.
- Scheduled patient appointments and procedures, optimizing provider schedules and patient flow.
- Processed referrals and prior authorizations, reducing approval delays.
- Collected copays and reconciled financial transactions with zero discrepancies.
Practice Support Associate
St. Charles Orthopedics
02.2019 - 03.2020
- Managed patient intake, insurance verification, and EMR documentation to streamline clinic operations.
- Coordinated appointments and procedures, improving scheduling efficiency.
Administrative Assistant
Dr. Frank Lunati
11.2017 - 01.2019
- Oversaw daily office operations, including budgeting, procurement, and supply management.
- Managed patient accounts, referrals, and prior authorizations for out-of-network providers.
- Acted as liaison between patients, providers, and insurance companies to resolve issues.
- Assisted with staff training, performance tracking, and workflow improvements.
- Supported executive-level administrative tasks and strategic office initiatives.
Licensed Practical Nurse (LPN)
Multiple Clinical & Home Care Settings
11.2010 - 09.2017
- Delivered direct patient care across OB/GYN, hospice, oncology, home care, and long-term care settings.
- Assisted with treatment planning, medication administration, and clinical documentation.
- Monitored patient conditions and reported changes to supervising providers.
- Educated patients and families on care plans, procedures, and follow-up care.
- Collaborated with multidisciplinary teams to enhance patient outcomes.
Education
B.S. - Business Administration
Western Governors University (WGU)
08-2026
Leadership Development Program - undefined
NYU Langone Health
Medical Coding Certificate - undefined
Molloy College
Licensed Practical Nurse (LPN) - undefined
Eastern Suffolk B.O.C.E.S.
Skills
Enhanced revenue cycle efficiency, improving accounts receivable processes in healthcare operations
Successfully completed EMR systems implementation, resulting in effective staff training
Achieved regulatory compliance through targeted staff training and development initiatives (HIPAA)
Increased patient flow efficiency through strategic scheduling optimization
Ensured timely insurance verification and authorization, improving patient service outcomes
Established new healthcare practices through effective cross-functional collaboration
Boosted patient satisfaction by implementing impactful process improvements
Utilized Epic and EMR systems to achieve seamless healthcare operations
Certification
- Licensed Practical Nurse (LPN)
- CPR Certified
- Medical Coding Certification
Timeline
Medical Secretary
NYU Langone Health
02.2024 - Current
Office Assistant
NYU Langone Health
01.2022 - 02.2024
Practice Support Associate
St. Charles Long Island Nephrology
03.2020 - 07.2020
Practice Support Associate
St. Charles Orthopedics
02.2019 - 03.2020
Administrative Assistant
Dr. Frank Lunati
11.2017 - 01.2019
Licensed Practical Nurse (LPN)
Multiple Clinical & Home Care Settings
11.2010 - 09.2017
Licensed Practical Nurse (LPN) - undefined
Eastern Suffolk B.O.C.E.S.
Medical Coding Certificate - undefined
Molloy College
Leadership Development Program - undefined
NYU Langone Health
B.S. - Business Administration
Western Governors University (WGU)