Amanda Douglas
Cypress,California
Summary
Competent Server Trainer offering 15 years of food service experience in full service restaurants. Quick learner with good multitasking skills and exceptional work ethic. Adept at building relationships with employees and guests alike.
Overview
13
13
years of professional experience
Work History
Server Trainer/ Bartender/Shift Supervisor
King's Fish House
10.2020 - Current
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to shift start.
- Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Taught lesson plans, instructional materials and written practice tests for new hires in front of house positions.
Server Trainer
Black Angus Steak House
03.2017 - 10.2020
- Trained new servers on menu knowledge and customer service standards.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
Server
Claim Jumper Restaurant
05.2015 - 02.2017
- Delivered exceptional customer service in high-volume dining environment.
- Managed order accuracy and timely delivery for diverse menu offerings.
- Trained new servers on restaurant policies, menu knowledge, and service standards.
- Mentored junior staff, fostering a culture of teamwork and continuous learning.
Server, Food Runner, Host
Chart House Restaurant
07.2013 - 05.2015
- Answering phone calls, making reservations, seating guests
- Plating food, running orders to tables
- Serving guests, delivering a fine dining experience, accommodating special requests, catering banquets.
- Delivered exceptional customer service by anticipating guest needs and providing personalized dining experiences.
- Managed multiple tables simultaneously while maintaining high standards of service quality and attention to detail.
Maintenance
Monson Douglas Maintenance
12.2012 - 07.2013
- Daily cleaning for the restaurant
- Sweeping, mopping, vacuuming, dusting, cleaning windows
- Specialty jobs such as polishing brass, cleaning kitchen equipment, replacing broken chairs, light fixtures
Education
Diploma -
John F Kennedy High School
06-2007
Skills
- Effective time management
- Safe food handling
- Menu memorization
- Order accuracy
- High volume dining
- Team member training
- Bar terminology
- Food Handlers Card Exp 08/2026
- Responsible Beverage Service Training Exp 07/2028
Timeline
Server Trainer/ Bartender/Shift Supervisor
King's Fish House
10.2020 - Current
Server Trainer
Black Angus Steak House
03.2017 - 10.2020
Server
Claim Jumper Restaurant
05.2015 - 02.2017
Server, Food Runner, Host
Chart House Restaurant
07.2013 - 05.2015
Maintenance
Monson Douglas Maintenance
12.2012 - 07.2013
Diploma -
John F Kennedy High School