SAMANTHA VARGAS
El Monte,CA
Summary
Enthusiastic guest experience professional with a strong background in training and operational excellence. Committed to enhancing guest interactions and safety compliance while mentoring team members. Delivers story-driven experiences that align with brand values.
Overview
7
7
years of professional experience
Work History
SERVER TRAINER/Senior Shift Lead
Lazy Dog Restaurant & Bar
Los Angeles, USA
02.2021 - Current
- Trained new servers on menu knowledge and service protocols to enhance guest experience.
- Conducted role-playing sessions to reinforce customer service skills and operational procedures.
- Assisted in onboarding process, ensuring compliance with health and safety standards.
- Provided ongoing mentorship to develop team members' skills and confidence in service delivery.
- Implemented training materials and resources to streamline server training processes.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Supervised daily operations and ensured team adherence to safety protocols.
- Upheld company standards and compliance requirements for operations.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
ATTRACTIONS CAST MEMBER
Disneyland Resort
Anaheim, USA
02.2019 - 12.2022
- Provided exceptional guest service to enhance visitor experiences at attractions.
- Assisted with daily operations, ensuring safety protocols were consistently followed.
- Collaborated with team members to streamline queue management processes.
- Engaged guests through storytelling and interactive experiences at various attractions.
- Monitored attraction performance, promptly addressing issues to minimize downtime.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.
RETAIL SALES ASSOCIATE
Bath & Body Works
Pico Rivera, USA
05.2021 - 06.2021
- Informed customers on product benefits and promotions, increasing sales opportunities.
- Guided customers in product selection, improving satisfaction and loyalty.
- Executed visual merchandising standards, creating engaging product displays.
- Processed transactions accurately using point-of-sale systems.
Education
High School Diploma -
Montebello High School
Montebello, CASkills
- Customer service
- Food safety standards
- Operational procedures
- Menu knowledge
- Training new hires
- Team leadership
- Effective communication
- Problem solving
- Effective time management
- Critical thinking
- Team collaboration
Timeline
RETAIL SALES ASSOCIATE
Bath & Body Works
05.2021 - 06.2021
SERVER TRAINER/Senior Shift Lead
Lazy Dog Restaurant & Bar
02.2021 - Current
ATTRACTIONS CAST MEMBER
Disneyland Resort
02.2019 - 12.2022
High School Diploma -
Montebello High School