Amanda Downing
Summary
Professional with experience in facilitating access and support services. Known for strong collaborative skills and ability to adapt to changing needs, ensuring reliable and effective outcomes. Skilled in communication, problem-solving, and customer service. Valued for integrity, dependability, and results-driven mindset.
Overview
19
19
years of professional experience
Work History
Lane County Coordinated Access Specialist
211info
08.2024 - 09.2025
- Collaborated as a team answering and returning phone calls, texts, and emails from diverse clients offering service referrals with a focus on services for people experiencing homelessness or at risk of eviction.
- Collected demographic information, screen clients for eligibility for social service program referrals and assisted with creative problem solving.
- Completed coordinated entry screenings using the Homeless Management Information System (HMIS) platform and filling out rental assistance applications.
- Supported the main core call center team on an as needed basis and emergency/weather related activations.
Clackamas County Coordinated Access Specialist
211info
02.2024 - 06.2024
- Collaborated as a team to answer and return phone calls, texts, and emails from diverse clients who need social service referrals, with a focus on services for people experiencing homelessness.
- Completed coordinated entry screenings using the Homeless Management Information System (HMIS) platform for rental assistance and help into housing.
- Customized client referrals to local nonprofit agencies.
- Responded proactively and positively to rapid change.
Community Information Specialist
211info
02.2022 - 02.2024
- Worked at busy call center for Oregon and SW Washington residents, connecting clients with health and social service resources.
- Collected demographic information, screen clients for eligibility for social service programs, search database for referrals and assist with creative problem solving.
- Worked different weather activation situations supporting with wild fires, winter and heat dome activations for shelter and recovery with resources.
- Provided information on evacuation orders, transportation options, and other community resources.
- Connected individuals experiencing crisis to 911 or other crisis services.
- Collaborated with resource team to confirm database information.
Homecare Worker
Oregon
06.2013 - 02.2022
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medication as prescribed, maintaining compliance with health regulations.
- Developed personalized care plans in collaboration with healthcare providers and families.
- Trained new staff on best practices for patient care and documentation procedures.
Janitorial Worker
MSNW
05.2019 - 12.2021
- Worked independently cleaning community office spaces and boardrooms in large tech building.
- Maintained cleanliness and sanitation in assigned areas, ensuring adherence to safety standards.
- Operated cleaning equipment including vacuums and floor scrubbers efficiently.
- Conducted regular inspections of facilities to identify maintenance needs and potential hazards.
Direct Care Provider
Mentor Oregon
09.2006 - 04.2012
- Provided personalized support to individuals with disabilities, enhancing daily living skills and overall well-being.
- Monitored patient health and behavior, ensuring safety and compliance with care plans.
- Developed and maintained trusting relationships with clients, fostering a supportive environment.
- Assisted in implementing therapeutic activities, promoting engagement and social interaction among clients.
Education
Bachelor of Science - Science
Portland State University
Portland, OR06-2018
Associate of Applied Science - A.A.
Portland Community College
Portland, OR06-2013
High School Diploma -
Chemeketa Community College Winema
Salem, ORSkills
- Customer support
- Problem-solving abilities
- Documenting and recording information
- Reliability and dedication
- Relationship building
- Computer literacy
- Outbound calling
- Data Entry
Timeline
Lane County Coordinated Access Specialist
211info
08.2024 - 09.2025
Clackamas County Coordinated Access Specialist
211info
02.2024 - 06.2024
Community Information Specialist
211info
02.2022 - 02.2024
Janitorial Worker
MSNW
05.2019 - 12.2021
Homecare Worker
Oregon
06.2013 - 02.2022
Direct Care Provider
Mentor Oregon
09.2006 - 04.2012
Bachelor of Science - Science
Portland State University
Associate of Applied Science - A.A.
Portland Community College
High School Diploma -
Chemeketa Community College Winema
Similar Profiles
William SmithWilliam Smith
Multnomah County Coordinated Access Specialist at 211InfoMultnomah County Coordinated Access Specialist at 211Info
JENNIFER MITCHELLJENNIFER MITCHELL
HUMAN RESOURCES MANAGER at 211INFOHUMAN RESOURCES MANAGER at 211INFO
Brenda DiazBrenda Diaz
Disaster Specialist at 211infoDisaster Specialist at 211info
Danica FloresDanica Flores
<ul> <li>Lead in the creation of the 2025 Middlesex County Homelessness Action Plan, guiding multi-sector strategy across 8 municipalities for the next five years.</li> <li>Lead case manager for clients facing high-risk housing instability, evictions, and multi-barrier challenges. Navigate complex systems to secure urgent basic needs, emergency funding, and long-term housing solutions.</li> <li>Maintained current knowledge of relevant laws, regulations pertaining to the field of social work, navigation.</li> <li>Cultivated partnerships with landlords, legal systems, shelters, healthcare providers, and social agencies, streamlining coordinated access and warm referrals.</li> <li>Acted as a resource for municipal staff and frontline workers, providing up-to-date knowledge on provincial housing programs and community support pathways.</li> </ul> at Middlesex County Social Services<ul> <li>Lead in the creation of the 2025 Middlesex County Homelessness Action Plan, guiding multi-sector strategy across 8 municipalities for the next five years.</li> <li>Lead case manager for clients facing high-risk housing instability, evictions, and multi-barrier challenges. Navigate complex systems to secure urgent basic needs, emergency funding, and long-term housing solutions.</li> <li>Maintained current knowledge of relevant laws, regulations pertaining to the field of social work, navigation.</li> <li>Cultivated partnerships with landlords, legal systems, shelters, healthcare providers, and social agencies, streamlining coordinated access and warm referrals.</li> <li>Acted as a resource for municipal staff and frontline workers, providing up-to-date knowledge on provincial housing programs and community support pathways.</li> </ul> at Middlesex County Social Services
Alison ColdwellAlison Coldwell
Coordinated Access Manager at CMHA Nova ScotiaCoordinated Access Manager at CMHA Nova Scotia