MELIS TUNCAY
Tarpon Springs,FL
Summary
Skilled in behavioral health operations and quality assurance with a focus on creating effective systems for care coordination. Expertise in developing training programs and enhancing service delivery, including a 14-standard QA framework, resulting in improved quality metrics. Innovated resource accessibility through an AI-driven Provider Search application.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Supervisor, Coordinated Access Model
Unite Us | Care About Me (CAM)
Pinellas County, FL
03.2025 - Current
- Provide day-to-day operational and clinical guidance to four CAM Specialists serving residents seeking mental health and substance use services. Support assessments and screening, level-of-care and eligibility decisions, referrals, appointments, provider communication, follow-up, documentation, compliance, and program requirements while supporting the CAM Manager with overall program operations.
- Beyond core supervisor responsibilities, identified recurring operational gaps and built tools and systems to address them across quality, provider navigation, knowledge management, training, and workflow design.
- Quality & performance: Built the program's QA tracking and review system, including a 14-standard framework, structured findings, specialist dashboards, and coaching tools. Across 899 reviews, measured overall quality increased from 90.1% to 96.6%, while findings per reviewed case decreased from 0.84 to 0.33.
- Collaborated with providers, County partners, leadership, Customer Success, and internal teams to support provider and improvement meetings, program reporting, and action follow-through, ensuring operational continuity and alignment with program goals.
- Training & performance support: Developed structured two-week onboarding plans and directly trained three specialists; created workflow, documentation, insurance, and clinical guidance plus an offline learning and quick-reference platform for ongoing support.
- Designed and built Provider Search system, evolving from Google Sheets to a standalone offline web application using structured JSON data and AI-assisted HTML, CSS, and JavaScript. System organizes decision-critical information across 39 programs and 21 organizations, streamlining eligibility, insurance, service criteria, referral workflows, and program guidance.
- Built and organized program knowledge resources, creating a searchable community directory with 966 resources, 103 support groups, and 19 insurance contacts to enhance accessibility and support for residents.
- Workflow & implementation: Reviewed current operations against the program's original design and translated frontline needs into workflow requirements, information architecture, structured data models, user flows, wireframes, and low-fidelity prototypes for a future coordinated-access platform.
- Remote
CAM Specialist
Unite Us | Care About Me (CAM)
Pinellas County, FL
01.2024 - 03.2025
- Coordinated referrals, appointments, and provider communication; managed weekly County system-metrics reporting and provider surveys, and trained incoming staff on workflows and resources.
- Identified gaps in provider information, documentation, referral workflows, and workload visibility that informed operational tools and systems developed in the Supervisor role.
- Conducted behavioral health screening, assessment, level-of-care evaluation, and service identification based on clinical need, insurance, eligibility, and location at program launch.
- Worked remotely, collaborating with team members through digital communication tools to ensure efficient project completion.
Social Services Specialist II
BayCare Health System | Morton Plant Hospital
Clearwater, FL
09.2022 - 08.2025
- Coordinated complex hospital discharges and psychosocial care, arranging home health, rehabilitation, skilled nursing, hospice, behavioral health services, insurance-related access needs, and community resources with interdisciplinary teams.
- Managed patient care coordination across diverse healthcare settings on an as-needed basis starting January 2024.
- Utilized Oracle Health (Cerner), AIDIN, Salesforce, CareNotify, and Vocera Edge (PatientTouch) to enhance hospital care coordination, discharge processes, and communication workflows.
CaPSS Counselor, Cancer Patient Support Services
BayCare Health System | Morton Plant Hospital
Clearwater, FL
10.2020 - 09.2022
- Delivered individual and group counseling, conducted psychosocial assessments, and offered grief and coping support, while advocating for oncology patients and coordinating resources for patients and caregivers.
- Provided individual counseling sessions for patients facing mental health challenges.
- Collaborated with healthcare teams to develop comprehensive treatment plans.
- Facilitated group therapy sessions to promote peer support and healing.
Behavioral Health Therapist I
BayCare Health System | St. Joseph's Hospital
Tampa, FL
08.2019 - 10.2020
- Assessed patients, facilitated crisis intervention, led therapeutic groups, and coordinated discharge planning on an inpatient psychiatric unit, including Baker Act care and interdisciplinary level-of-care and aftercare decisions.
- Conducted individual therapy sessions for diverse patient populations.
- Developed personalized treatment plans based on patient assessments.
- Collaborated with multidisciplinary teams to coordinate patient care.
Mental Health Therapist
Sultanbeyli County Refugees Community Center
Istanbul
01.2017 - 01.2019
- Conducted behavioral health evaluations and delivered individual, family, and group therapy, trauma counseling, psychosocial support, and community education to enhance mental well-being of refugee and displaced populations.
- Provided individual and group therapy sessions for diverse refugee populations.
- Conducted assessments to identify mental health issues and support requirements.
- Developed tailored treatment plans based on client needs and cultural backgrounds.
Outpatient Mental Health Therapist
Florence Nightingale Hospital
Istanbul
01.2016 - 01.2017
- Conducted intake and assessment, developed treatment plans, documented progress, and facilitated individual, family, and group counseling in a multidisciplinary outpatient setting.
- Provided individual and group therapy sessions for diverse mental health issues.
- Developed personalized treatment plans based on patient assessments and progress.
- Collaborated with interdisciplinary teams to ensure comprehensive patient care.
Mental Health Specialist / Outpatient Therapist
American Hospital / Koc University Hospital
Istanbul
01.2013 - 01.2016
- Provided therapeutic services and conducted psychosocial assessments while facilitating screening, referral, and continuity-of-care support in hospital setting to enhance patient recovery.
Counselor Intern
Counselor Intern, Hampton VA Medical Center
Hampton, VA
01.2011 - 01.2012
Clinical Intern
Clinical Intern, Rachael's Women's Center
Washington, DC
01.2011 - 01.2012
Volunteer
Volunteer Clinical Psychology, Emergency Psychiatry, Norfolk Health Care Center
VA
01.2011 - 01.2011
Psychology Student Intern
Psychology Student Intern, Alexandria City Public Schools
VA
01.2010 - 01.2010
Research Assistant
Research Assistant, George Mason University
VA
01.2008 - 01.2010
Education
Master of Arts - Community/Clinical Psychology
Norfolk State University
Norfolk, VA05-2012
Bachelor of Arts - Psychology
George Mason University
Fairfax, VA05-2010
Skills
- Implementation & Program Operations Quality assurance Workflow Design KnInformation management Decision Support Training support Behavioral health management Care Navigation
- Care coordination
- Web development: HTML, CSS, JavaScript, JSON, structured data modeling, UI/UX design, wireframing & prototyping, offline web application design, workflow prototyping, AI-assisted application development, Google Sheets automation
- Healthcare software: Oracle Health (Cerner), AIDIN, Salesforce, CareNotify, Vocera Edge (PatientTouch), Google Workspace, advanced Google Sheets
- Workflow Design
- Web development: HTML, CSS, JavaScript, JSON, structured data modeling, UI/UX design, wireframing & prototyping, offline web application design, workflow prototyping, AI-assisted application development, Google Sheets automation
- Healthcare software: Oracle Health (Cerner), AIDIN, Salesforce, CareNotify, Vocera Edge (PatientTouch), Google Workspace, advanced Google Sheets
- Care coordination
Personal Information
Title: Behavioral Health Operations | Implementation, Knowledge & Decision Support
Certification
FARS & CFARS | Florida Department of Children and Families | Clinical Applications of Cognitive Behavioral Therapy (CBT) | MMPI Training | WISC-R Intelligence Test Practitioner Training
SKILLS
Languages: Turkish (native) | English (fluent)
Timeline
Supervisor, Coordinated Access Model
Unite Us | Care About Me (CAM)
03.2025 - Current
CAM Specialist
Unite Us | Care About Me (CAM)
01.2024 - 03.2025
Social Services Specialist II
BayCare Health System | Morton Plant Hospital
09.2022 - 08.2025
CaPSS Counselor, Cancer Patient Support Services
BayCare Health System | Morton Plant Hospital
10.2020 - 09.2022
Behavioral Health Therapist I
BayCare Health System | St. Joseph's Hospital
08.2019 - 10.2020
Mental Health Therapist
Sultanbeyli County Refugees Community Center
01.2017 - 01.2019
Outpatient Mental Health Therapist
Florence Nightingale Hospital
01.2016 - 01.2017
Mental Health Specialist / Outpatient Therapist
American Hospital / Koc University Hospital
01.2013 - 01.2016
Counselor Intern
Counselor Intern, Hampton VA Medical Center
01.2011 - 01.2012
Clinical Intern
Clinical Intern, Rachael's Women's Center
01.2011 - 01.2012
Volunteer
Volunteer Clinical Psychology, Emergency Psychiatry, Norfolk Health Care Center
01.2011 - 01.2011
Psychology Student Intern
Psychology Student Intern, Alexandria City Public Schools
01.2010 - 01.2010
Research Assistant
Research Assistant, George Mason University
01.2008 - 01.2010
Master of Arts - Community/Clinical Psychology
Norfolk State University
Bachelor of Arts - Psychology
George Mason University