Amanda Dreas
Summary
Articulate biller, talented at monitoring and managing customer and employee experiences in multiple service
departments. Prepares and distributes statements to customers while maintaining comprehensive, accurate records. Accustomed to detailed documenting, providing information, and resolving concerns. Good communication, organizational, prioritizing, and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Billing Specialist
Great Lakes Service
Glendale Heights
11.2025 - Current
- Generated and processed daily billing to ensure calls are billed out by the next business day.
- Submitted invoices through multiple 3rd party platforms, including Service Channel and Coupa (Darden).
- Collaborated with team members, management, and customers to ensure disputed or aging invoices were resolved.
- Monitored problem calls and resolved outstanding issues through effective communication with technicians.
- Issued detailed customer statements upon request to ensure clarity and transparency.
- Reviewed and processed quotes, submitting them into their 3rd party platform as needed.
- Submitted Darden GSAPs and managed related documents.
- Documented complaints, gathered information from technicians, and collaborated with management on potential credits.
- Provided backup support for the parts department i.e. parts ordering, providing POs, and receiving in deliveries.
- Provided backup support for the Chick-Fil-A coordinator in areas of both dispatching and billing when needed.
Dispatch Supervisor
Great Lakes Service
Glendale Heights
07.2023 - 11.2025
- Oversaw daily dispatch operations to ensure efficient scheduling, coordination, and communication between dispatchers, technicians, and internal teams.
- Managed multiple priorities at one time and directed team accordingly to resolve delays, service disruptions, or emergencies.
- Identified discrepancies and errors on service calls, coaching team members to enhance accuracy and service quality.
- Trained and coached new dispatch personnel on procedures and protocols.
- Maintained a high level of service detail and attention to all Super 80 customers and warranty personnel.
- Completed all regular daily functions of dispatch and customer service care.
- Relied on astute observations of surroundings and attention to detail when prioritizing tasks.
Dispatcher/Customer Care Representative
Great Lakes Service
Glendale Heights
03.2021 - 07.2023
- Collected payment and essential customer information to process service orders efficiently.
- Coordinated communications between customers and field personnel to address inquiries and resolve issues promptly.
- Closely monitored dispatch board to triage and prioritize daily calls.
- Coordinated communications between customers and field personnel to address inquiries and resolve issues promptly.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Maintained updated and detailed records of calls in electronic format.
- Monitored metrics on response times and workload efficiency to identify scheduling needs.
- Ensured timely and accurate payroll for technicians to maintain employee satisfaction.
- Created quotes sent in by technicians and verified pricing and part information was correct.
Education
Aurora University
Aurora, ILKishwaukee Collage
Malta, ILSkills
- Effective communication
- Attention to detail
- Problem solving
- Team collaboration
- Time management
- Multitasking and organization
Timeline
Billing Specialist
Great Lakes Service
11.2025 - Current
Dispatch Supervisor
Great Lakes Service
07.2023 - 11.2025
Dispatcher/Customer Care Representative
Great Lakes Service
03.2021 - 07.2023
Aurora University
Kishwaukee Collage