Amanda Duval
Kingston,NH
Summary
Energetic Office Manager equipped to support day-to-day operations. Focused on attentively assisting office staff, partner, therapists, and customers and identifying opportunities for improvement. comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure.
Overview
14
14
years of professional experience
Work History
Office Manager
Hampton Physical Therapy
Hampton, NH
12.2022 - Current
- Assisted in recruiting, onboarding and training new employees.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Developed and implemented office policies and procedures.
- Developed effective communication strategies between multiple clinics.
- Coordinated meetings, conferences and office activities.
- Supervised staff members, organized schedules and delegated tasks.
- Resolved patient inquiries in a timely manner while maintaining positive relationships with patients.
- Responded to patient’s about insurance inquiries, scheduling and collection issues via phone or email in a professional manner.
- Conducted regular audits of patient accounts for accuracy of demographic data.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Participated in training sessions on new software programs used for verification purposes.
- Researched third party payer guidelines related to prior authorizations, coding and billing processes.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Assisted in resolving claim issues related to billing and reimbursement inquiries.
- Prepared appeal letters on behalf of patient’s when necessary to resolve disputes with insurers.
- Tracked authorization statuses using electronic databases or manual filing systems.
- Conducted training sessions for new employees regarding company policies related to the authorization process.
- Verified insurance authorizations with payers via telephone or web-based systems.
- Researched patient eligibility, coverage information, and benefit levels.
- Follow Medicare guidelines and Plan of Care tracking for compliancy.
- Working closely with clinic managers and partner/ owner on a daily business.
- Sending out memo’s and keeping all employees informed with changes to any policy changes.
- Traveling between offices to assist with any on site issues, questions or onsite training.
- Changes and managing front office and therapist schedules.
Medical Biller
Pinnacle Rehabilitation
Plaistow, New Hampshire
01.2020 - 12.2022
- Researched discrepancies between billed charges and payments received from insurance companies or other third party payers.
- Assisted with collection efforts as needed including contacting patients via phone, mail or email for collection of past due balances due to insurance denials or patient responsibility amounts owed.
- Assisted in auditing process by verifying accuracy of submitted claim forms against documentation provided by physicians' offices.
- Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
- Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
- Performed follow up activities on unpaid claims with insurance companies or other third party payers by phone or written correspondence.
- Performed daily reconciliation of accounts receivable with payment postings on the computer system.
- Submitted electronic claims to various insurance carriers.
Front Office Coordinator
Hampton Physical Therapy
Hampton, New Hampshire
04.2018 - 01.2020
- Responded to customer inquiries via telephone or email in a professional manner.
- Scheduled appointments for patients. Managed schedule cancellation and waitlists.
- Ensured accuracy of data entry into the computer system.
- Managed front desk operations during shifts worked.
- Processed payments from patients at time or service. Assisted with balance inquiries and invoices.
- Took initiative to resolve customer complaints quickly and efficiently.
- Monitored waiting area, ensuring cleanliness and compliance with safety protocols.
- Managed multi-line telephone system, efficiently assisting patients with any inquiry.
- Greeted and assisted patients, providing exceptional customer service and maintaining a welcoming environment.
- Generated reports detailing status of pending insurance verifications.
- Advised customers about their benefits packages, deductibles, copays.
- Verified insurance coverage for patients by contacting insurance companies and obtaining necessary information.
- Resolved discrepancies with billing statements and other documents related to insurance coverage.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
- Monitored and tracked the status of pending insurance verifications and authorizations.
Full Time Produce Clerk
Market Basket
Plaistow, New Hampshire
05.2011 - 10.2019
- Organized displays of fresh fruits and vegetables in the store.
- Cleaned work areas throughout shift to maintain sanitation standards.
- Followed proper receiving procedures for perishable items.
- Assisted customers with product selection and answered questions regarding nutritional value or storage tips.
- Assisted other departments within the store when needed.
- Utilized shrink wrap machine for wrapping products properly.
- Weighed, labeled, priced, and packaged produce items for sale.
- Provided excellent customer service by greeting each customer promptly.
- Stayed up-to-date on new products offered in the department.
- Operated cash register efficiently during peak business hours.
- Maintained cleanliness of department while adhering to health code regulations.
- Inputted data into computer system regarding purchase orders or invoices.
- Cross-trained in various departments throughout the store to assist with tasks when needed.
- Updated Point of Sale software regularly with new promotions, discounts, or changes in pricing.
Education
High School Diploma -
Sanborn Regional High School
Kingston, NH06-2015
Skills
- Office administration
- Employee training
- Policy development
- Insurance verification
- Data entry
- Customer service
- Time management
- Problem resolution
- Adaptability and flexibility
- Workflow planning
- Reliability
- Office management
- Authorization tracking
- Patient eligibility
- Office policies
- Customer service and support
- Strong work ethic
- Attention to detail
References
References available upon request.
Timeline
Office Manager
Hampton Physical Therapy
12.2022 - Current
Medical Biller
Pinnacle Rehabilitation
01.2020 - 12.2022
Front Office Coordinator
Hampton Physical Therapy
04.2018 - 01.2020
Full Time Produce Clerk
Market Basket
05.2011 - 10.2019
High School Diploma -
Sanborn Regional High School