Amanda Elko
Norfolk,VA
Summary
Driven Catering Operations Manager with a proven track record at Panera Bread, enhancing client satisfaction and streamlining operations for cost savings. Expert in sanitation standards and staff leadership, I significantly improved food safety and fostered strong relationships with major corporations, driving revenue growth through meticulous event planning and team training. Ambitious Catering Manager with 12 years of experience leading efficient and profitable service teams. Successful at meeting client needs while increasing revenue by driving sales. Committed to top-tier customer service and upholding professional, approachable attitude.
Overview
13
13
years of professional experience
Work History
Catering Operations Manager
Panera Bread
Norfolk, VA
01.2012 - Current
- Maintained strict adherence to local health codes and regulations while managing all aspects of food safety throughout the catering process.
- Provided constructive feedback on areas needing improvement or growth opportunities.
- Streamlined by preparing, packaging, and delivering all orders as well as increased efficiency and reduced waste, resulting in cost savings for both the company and clients.
- Implemented environmentally friendly practices within catering operations, such as reducing food waste and using sustainable products whenever possible.
- Enhanced client satisfaction by overseeing all aspects of catering operations, from menu planning to execution by using workday to attach activities and follow up with large corporations and local companies in the area.
- Provided exceptional customer service by addressing client concerns promptly and effectively resolving any issues that arose during events.
- Coordinated logistics for large-scale events.
- Developed strong relationships with large corporations.
- Trained staff and future managers on proper cooking procedures as well as safety regulations and productivity strategies.
Education
Matoaca High School
Chesterfield, VASkills
Sanitation Standards
Food presentation
Menu development
Event planning proficiency
Staff Leadership
Revenue Growth
Timeline
Catering Operations Manager
Panera Bread
01.2012 - Current
Matoaca High School